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Customer Success Manager

Customer Success Manager

SimetrikCiudad Valles, San Luis Potosí, México
Hace 3 días
Descripción del trabajo

About The RoleThe Customer Success Manager serves as the primary value realization owner throughout the customer lifecycle, ensuring Simetrik delivers measurable business impact aligned with the customer's critical success factors.

This strategic role goes beyond operational support to drive meaningful outcomes, enable renewals, and identify expansion opportunities by maintaining a deep understanding of the customer's evolving business challenges and objectives.The CSM is accountable for ensuring customers receive exceptional value from their Simetrik investment by orchestrating internal resources, developing champions, and maintaining account relationships that transform customers into advocates.

Success in this role requires both technical acumen and business savvy to translate platform capabilities into quantifiable business results.Location : México or BrazilResponsibilitiesStrategic Value Management : Develop and execute value realization plans that track critical metrics tied directly to the customer's business outcomes and original buying decision (MEDDPICC)Strategic Value Management : Conduct regular business reviews with stakeholders focusing on ROI achievement, value demonstration, and strategic alignmentStrategic Value Management : Ensure continuous alignment between Simetrik's capabilities and the customer's evolving business prioritiesStrategic Value Management : Translate technical capabilities into business value narratives that resonate with different stakeholdersRelationship Management and Governance : Build and maintain strong relationships with key stakeholders across operational customer levelsRelationship Management and Governance : Drive effective governance cadence through structured communications, escalation paths, and decision-making frameworksRelationship Management and Governance : Develop customer champions who advocate for Simetrik within their organizationRelationship Management and Governance : Partner with Account Executives, Project Managers, Education and Product teams on strategic account planning to strengthen customer value creation and confirmationCustomer Growth and Expansion : Proactively identify expansion opportunities by continuously mapping customer challenges to Simetrik capabilitiesCustomer Growth and Expansion : Collect customer diagnostics and track valuable metrics throughout the customer journey to build compelling business cases for solution expansion based on proven value deliveryCustomer Growth and Expansion : Collaborate with Account Executives to execute land-and-expand strategiesCustomer Growth and Expansion : Create success stories and reference opportunities that showcase measurable customer outcomesRisk Mitigation : Maintain high visibility into value realization, adoption metrics, and health indicatorsRisk Mitigation : Identify and mitigate at-risk accounts through early intervention programs and champion development and engagementRisk Mitigation : Ensure seamless renewal processes by providing clear ROI documentation and future value roadmapsRisk Mitigation : Partner with internal teams to address concerns and remove barriers to customer successOperational Excellence and Platform Adoption : Drive adoption through alliances with the product and education teams to enable adoption programs, share best practices, and optimize use casesOperational Excellence and Platform Adoption : Monitor usage patterns, engagement metrics, and user satisfaction to identify optimization and improvement opportunitiesOperational Excellence and Platform Adoption : Collaborate with the implementation team to ensure smooth transitions from go-live stages to ongoing successOperational Excellence and Platform Adoption : Facilitate knowledge transfer and capability building within the customer's organizationQualifications4+ years of experience in customer success or account managementBachelor's degree in business, marketing, or a related fieldExperience working in a fast-paced environmentEnglish / SpanishEssential CompetenciesStrategic Thinking : Ability to understand complex business environments and translate product capabilities into strategic advantages for enterprise customers.Value Articulation : Exceptional skill in communicating value propositions and ROI with a compelling command of the message across all stakeholder levels.Customer Relationship : Confidence and credibility when engaging with stakeholders, with the ability to navigate multi-level conversations.Business Acumen : Deep understanding of financial metrics, business processes, and industry-specific challenges in enterprise environments.Consultative Approach : Proven ability to diagnose business challenges and prescribe solutions that drive measurable outcomes.Relationship Building : Talent for creating trust-based partnerships that position the CSM as a trusted advisor rather than a vendor.Data-Driven Decision-Making : Skill in leveraging quantitative and qualitative insights to drive strategic customer initiatives.BenefitsWell-funded and proven startup with large ambitions and competitive salaries.Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.Open communication with management and company leadershipSmall, dynamic teams = massive impact100% Remote Work (You choose where to work from)500USD a year for you to invest in learning.2

Family daysSimetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity / expression, protected military / veteran status, or any other legally protected factor.I authorize Simetrik to be the data controller and, as such, it may collect, store and use for the purposes of my possible hiring, under the conditions described in this document.

I also give my consent to Simetrik to treat my personal data information in accordance with the Personal Data Treatment Policy available at , which was made known to me before collecting my personal data.Join a team of incredibly talented people that build things, are free to create, and love collaboratingJ-18808-Ljbffr

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Customer Manager • Ciudad Valles, San Luis Potosí, México

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