[09 / 11 / 2025] SSC Continuous Improvement Manager...

WHO WE ARE

A modern and agile company with the most finely meshed international network, Coface is a reference in credit insurance and risk management. With over 70 years of experience as an industry leader, and a team of 4,100 experts in over 65 countries, serving around 50,000 customers, Coface experts work to the beat of the global economy. Its ambition is to become the most agile, global trade credit insurance partner in the industry. We believe in business as a force for good in the world. For additional information on our organization, please visit www.coface-usa.com.

THE ROLE

Job Title : SSC Site Continuous Improvement Manager

Overview :

The Continuous Improvement Manager, will work close in contact with SSC leadership and other key stakeholders, is responsible for Continuous Improvement activities for the Shared Service Center and for the training and coaching of team leaders and managers on Lean Management methods and tools. They will lead or participate in all quality and productivity improvement activities and will be responsible for tracking the related key metrics.

Reporting to :

Site Leader and Group SSC Director

Key Responsibilities :

• This person will act as a key player in the continued cultural transformation taking place at Coface.
• Lean Management Coach & Trainer : Train and support team leaders and managers on Lean Management tools and methods. Help teams their improvement ideas all the way through to implementation.
• Lean Projects : Lead Kaizens and other lager transversal improvement projects.
• Process harmonization : work with SSC teams, Functions, Clients and other sites to drive process standardization and harmonization across the Group.
• Lead the productivity initiative for the Site : Track site productivity metrics and improvement initiatives from inception to implementation.
• Quality Assurance : With the other 4 SSC Site CI Managers, Define and implement a new and improved QA process.
• KPI implementation : Support teams in the implementation of standardized KPIs and migration to standard tools.

Qualifications : Tools :

Professional Experience :

Skills and Competencies :