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Buen Sueldo : Especialista de Soporte para proveedores...

Buen Sueldo : Especialista de Soporte para proveedores...

UPSTenochtitlán, Chiapas, MX
Hace 7 horas
Descripción del trabajo

🚀 We're Hiring! Join Our Operations Center Team at UPS – Mexico City

Are you passionate about technology, customer service, and process optimization? UPS is looking for you to support our internal operations and coordinate with external service providers. This is a dynamic, hands-on role where innovation and teamwork are key.

📌 Job Summary

As part of our operations center, you’ll deliver exceptional service to internal customers, manage external performance metrics, and support process automation and training initiatives. You’ll work with cutting-edge tools and systems to streamline logistics and enhance service delivery.

🔧 Responsibilities

  • Provide outstanding customer service and respond to internal inquiries.
  • Monitor and improve External Vendors performance using data-driven insights.
  • Stay up to date with UPS products, services, and industry trends.
  • Operate and train others on relevant software and devices.
  • Maintain a clean, organized, and safe work environment.

🛠️ Technical Tools You'll Use

  • Postman : Create and test API queries (SOAP / XML & REST / JSON), monitor UPS API forecasts.
  • Power Automate : Automate reports, label generation, chatbot alerts, and system queries.
  • Excel Macros : Query systems (ISPSYS, OPSYS), manage exceptions, and integrate UPS APIs.
  • CODS Desktop App : Manage COD accounts.
  • GTS (Global Timecard System) : Track and update delivery volumes.
  • DIR : Analyze delivery and pickup data with coordinates.
  • 🎓 Qualifications

  • Bachelor’s degree in :
  • Electronic Communications, Computer Sciences, Mechatronics, Software Design
  • Strong computer skills (Microsoft Office, APIs, automation tools).
  • Excellent communication skills (verbal and written).
  • English proficiency (80%+ – must understand technical documentation).
  • Availability to work flexible shifts (Monday to Friday, 08 : 00–18 : 30).
  • 💡 Skills We Value

  • Assertive and effective communication
  • Team collaboration and follow-through
  • Creativity and innovation
  • 📍 Location

    On-site at UPS Eugenia Office, Mexico City

    📄 Employment Type

    Permanent

    At UPS, we are committed to fostering a workplace free from discrimination, harassment, and retaliation. Join us and be part of a global team that delivers excellence every day.

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    Sueldo Especialista • Tenochtitlán, Chiapas, MX