IT Network Engineer - MX

Overview

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https : / / www.aveva.com / en / about / careers / ).

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https : / / www.aveva.com / content / dam / aveva / documents / recruitment / AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf).

Location : Ciudad de México (Hybrid in Polanco offices)

PLEASE APPLY WITH AN ENGLISH VERSION OF YOUR RESUME

The IT Network Engineer provides on-site IP network support for the AVEVA office in Mexico City and remote support for other AVEVA global offices.

You will implement and support network and security infrastructures and services in a large enterprise.

This is a mid-level network engineering position with terrific opportunity for the candidate to gain experience in IP networking and cyber security.

Responsibilities

• Helping implement new networks, hardware upgrades and hardware replacement.
• Implementing network infrastructure changes, including Moves, Adds and Changes.
• Performing software upgrades and patching management activities on network devices such as routers and switches, and on security appliances such as firewalls and Web Applications firewalls.
• Troubleshooting and resolving network and application problems reported.
• Responding to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service.
• Managing incident and service requests according to established processes and escalate incident tickets to third-party service providers or to Senior Network Engineers.
• Helping update network monitoring tools by following approved processes as well as helping maintain documents and data associated with network infrastructures and services such as CMDB, FAQ, helpdesk scripts and detailed network designs.
• Accomplishing tasks both independently and collaboratively.
• Provide on-call coverage as a member of a team providing 24x7 support.

Skills and qualifications

Desirable Knowledge and Skills – A PLUS

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and / or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Empowering you with pioneering tech

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https : / / www.aveva.com / en / about / careers / ).

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https : / / www.aveva.com / content / dam / aveva / documents / external / AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf).

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