Associate Director, Project Support Services

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Provides direction, leadership and management to secure the successful completion of project support services deliverables within assigned studies. This includes training and management of staff to contribute to the successful delivery of projects within the parameters of time, quality, and cost. Provides direct supervision, support, training and mentoring to their staff regarding all general aspects of the project support services roles. Will be responsible for performance assessments and annual review of their direct reports.

• Assists in resource utilization, policy development and implementation of goals by working with leadership in all functional areas on the continuous development of business processes to support cross-functional teams ensuring work is uniform, complete and managed appropriately within assigned functional area.
• May represent project support services in global and / or cross-functional initiatives.
• Supervises and coordinates project support service functions, including mentoring managers in day-to-day activities and responsibilities related to the deliverables. Ensures the project support teams are provided with the necessary support and resources to successfully complete deliverables. Liaises with other functional departments to ensure delivery of projects to clients.
• Ensures the timely execution of project support service deliverables with a focus on quality deliverables. Develops and drives the specific and overall project or program strategies to ensure optimum performance and achievement of annual plans and targets. Facilitates meetings to identify potential risks and work with the project support services team to develop and communicate contingency plans. Ensures risks to project support deliverables and potential solutions are communicated through appropriate escalation pathways. Reviews and assesses project or program finances and ensures risks are escalated appropriately with any information necessary for a contract modification.
• Manages project support services management resource levels including hiring and promoting, as appropriate. Participates in resource calls and ensures teams are provided with adequate levels of appropriately qualified resources.
• Inducts new managers to PPD. Provides performance appraisals, evaluates and allocates bonuses and merit increases, as appropriate. Develops and motivates through goal setting, ongoing feedback, formal evaluation, and effective delegation of decision making. Ensures staff is trained and mentored according to company policies and procedures. Develops, implements and reviews key performance metrics.
• Manages the overall budgeting activity of the assigned group(s) - annual and long range forecast.
• May participate in global and / or cross-functional initiatives and process improvement projects.
• Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.

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