Remote Content Moderator

Up to 21,000 USD salary on a full time, contractor contract &##127758; Fully remote working!

Working with globally recognisable brands in US Entertainment

&##Working with the latest hardware, tech stack and tools

&##At Storm Ideas, we supercharge the digital presence of some of the biggest names in US TV and entertainment. Whether we're building innovative products, producing high-impact social content, or designing smarter ways for our partners to work—we're right at the cutting edge of creativity, technology, and automation.

Embracing Future-Facing Technology

Emerging technologies like Artificial Intelligence present exciting opportunities for us and our clients. As the world adapts, we're committed to safely exploring the potential advantages of AI, integrating it thoughtfully into our work where possible, and one day guiding our clients through new possibilities when they're open and ready for them. Our vision relies on people who are curious about this technology and excited to take on this challenge!

Working in a dual capacity across Content Moderation and Customer Care, covering all the below responsibilities

Reviewing fan activity on official US TV network social accounts, including Facebook, Instagram, Twitter, TikTok and more

Fully immersing yourself in all aspects of each TV show, e.g. show announcements, social accounts, fan culture

Responding to queries and providing technical support to users of both a high-traffic app and a subscription-based service in a timely manner

Monitoring and replying to app store reviews for high-traffic apps

Appropriately communicating any issues or queries with the client social media strategy

Experience using various social media platforms

Excellent understanding of grammar, punctuation and written English in general

Resilience when faced with negativity online

Experience with content management systems

A love of TV shows

What It's Like to Work Here

Work with the latest hardware and software—Windows or Mac—so you're always set up to succeed.

Your insights can shape how we work across the company.

Fast, Agile, Adaptive

Incredible Team, Global Reach

Remote-First & Flexible

Fully remote within Mexico. We are looking for people who can work 5am - 1 : 30pm PST, Wednesday – Sunday.

IMMEDIATE BENEFITS

~33 days' holiday

~ High end laptop - macOS or Windows!

~ Paid training to further your skills

Up to £700 (or currency equivalent) to spend on a chair, desk or any other necessary workspace equipment to kit out your home office.

~£750 (or currency equivalent) budget every two years to choose your own mobile phone + monthly mobile contract paid for

~ Performance driven annual bonus of up to 100% of monthly salary

First, you will receive questions to self-record a video response.

During the meeting, Bekah, our Senior Moderation Strategy Manager, and Alyssa, our Junior Moderation Strategy Manager, will get to know you and try to understand if you'd be a good fit for the role, and at the same time answer all your questions.

And that's it!