Senior Technical Consultant (ServiceNow)

Role Scope :

• Configure platform components (forms, fields, UI policies, relationships).
• Implement branding and layout adjustments in Employee Center (OOTB).
• Configure CMDB structure, CI lifecycle, and reconciliation aligned with CSDM.
• Support enhancements in Incident Management (SLA and categorization).
• Configure and test Virtual Agent conversations (standard OOTB topics).
• Perform unit testing, assist with UAT, and support go-live readiness.
• Participate in Agile ceremonies (planning, review, retrospective, daily stand-ups).
• Document configurations and provide knowledge transfer.
• Support defect resolution during and post go-live.

Requirements :

• Strong hands-on experience configuring ServiceNow modules : ITSM, CMDB, Employee Center, and Virtual Agent.
• Solid understanding of CSDM and core ITOM capabilities.
• Proficiency with UI Policies, Business Rules, Flow Designer, Catalog Items, and JavaScript scripting.
• Experience working with Agile / Now Create methodologies.
• Excellent communication and collaboration skills.