Commercial Product Operations Manager

Role Overview

The Commercial Product Operations Manager owns the operational design evolution and optimization of the commercial environment that holds Sales and Customer Success at Doctoralia México.

This role treats the commercial stack (processes tools data and insights) as a product: something to be intentionally designed continuously improved and measured by its impact on growth retention and pricing.

As an initial time-bound responsibility the role will locally lead the stabilization and orderly closure of the Salesforce implementation. Once completed the roles permanent focus will be on commercial product operations data quality and forward-looking analytics.

This is not a Revenue Operations or Sales Operations execution role.

Key Responsibilities

Phase 1 Salesforce Stabilization (Finite)

• Overview of the delivery of the remaining Salesforce backlog post-implementation
• Coordinate with Sales Marketing Customer Success RevOps and global teams
• Ensure platform stability and report the introduction of new bugs
• Document root cause and impact
• Coordinate resolution with responsible teams
• Track closure and communicate status
• When issues are detected:
• Ensure Salesforce dashboards fully cover final user needs
• Define and execute clear criteria for formally closing the Salesforce initiative

This phase focuses on governance prioritization and cross-team coordination rather than hands-on configuration

Phase 2 Permanent Responsibilities

Commercial Product Operations

• Identify and assess business needs for Sales and CS enablement tools lead vendor evaluation processes and partner with global stakeholders to drive adoption and implementation.
• Translate commercial needs into system data or process improvements
• Prioritize initiatives based on business impact rather than functional demand
• Act as the interface between commercial teams and Product Tech and Ops functions

Data Quality & Governance

• Define standards for data consistency completeness and reliability
• Delegate and oversee database cleaning and hygiene efforts
• Ensure that commercial decisions are based on trustworthy data

Strategic Analysis & Insights

• Move the team away from ad-hoc reporting toward structured insight generation
• Identify improvement opportunities and promote initiatives to boost efficiency towards future growth; track results and challenge execution
• Coordinate multi/departmental projects and monitor results
• Produce clear actionable recommendations for Sales and Customer Success leadership
• Partner with leadership to test validate and operationalize proposals

What This Role Is Not

• A Revenue Operations or Sales Operations execution role
• A Salesforce administrator position
• A quota compensation or forecasting role
• A BI or ad-hoc reporting function

Qualifications :

What Were Looking For

Experience

• Experience in Product Operations Commercial Product Revenue Strategy or similar roles
• Strong exposure to Sales and Customer Success environments without owning their execution
• Experience working with complex commercial systems (Salesforce or equivalent)
• Proven ability to lead analysts toward insight and recommendation not just reporting
• Strong stakeholder management across local and global teams

Skills & Mindset

• Structured problem solving and prioritization
• Data-driven decision making with business context
• Clear written and verbal communication
• Comfort making trade-offs and saying no when needed

Nice to Have

• Experience in SaaS marketplaces or health-tech
• Background in consulting strategy or product operations

Información adicional :

Why Join Doctoralia

• High-impact role with direct influence on growth and retention
• Ownership of a critical commercial system treated as a product
• Opportunity to shape how Sales and CS operate long-term
• Collaborative international environment with real autonomy

Remote Work :

No

Employment Type :

Full-time

Key Skills
Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams
Experience: years
Vacancy: 1