Lead of Directory Services

Location

Mexico City, with focus on Takeda’s Innovation Capability Center and digital transformation initiatives.

Overview

The Identity and Access Management organization within Takeda is looking for an Entra ID and AD subject matter expert. The role is responsible for designing and architecting Entra ID and several on-premises Active Directory instances. The position will support and contribute to Takeda’s digital transformation through partnerships and synergies focused on delivering efficient, secure, reliable, modern, and integrated directory services to support hybrid and multi-cloud solution deployments. The role will also provide highest in-house Directory Services escalation support according to ITIL processes and Takeda\'s SOPs for Entra ID and traditional Active Directory. As part of the Identity and Access Management team, the role reports to the Head of Directory Services.

Accountabilities

• Leads all aspects of engineering and service delivery for Takeda\'s enterprise Active Directory, Azure AD, AWS managed AD and related directory services
• Cultivates collaborative and growth-oriented culture in the Directory Services team and the Identity and Access Management organization
• Engages with team members, peers, cross-team and cross-organizational stakeholders to deliver on organizational and Takeda’s mission and goals
• Contributes to growing the Directory Services & IAM brand across Takeda
• Supports the IAM organization with strategy, design, planning, and deployment of IAM solutions and capabilities
• Embodies continuous improvement mindset by identifying opportunities for improving service design, delivery, reliability, and security
• Monitors and reports performance of managed Directory Services and Entra ID
• Leads team with data-driven decision making, a security first mindset, and seamless end-user experience conviction
• Develops short-term / long-term plans and objectives for the services and supported technologies
• Drives efforts towards modernization of the Directory Services and improving overall security, reliability, and stability
• Deploys new services or changes following operations acceptance criteria and change management procedures
• Leads infrastructure components, provides escalation support, coordinates 3rd level support according to ITIL processes and Takeda\'s SOPs
• Solves or escalates incidents / requests and operating level breaches, validates operating level reports
• Defines infrastructure service requirements and operations acceptance criteria for service development projects and external providers
• Collaborates with counterparts from other functions, function groups and across regions. Ensures that service delivery in the function is monitored effectively and that identified actions to maintain or improve levels of service are implemented. Ensures that operational methods, procedures, facilities, and tools are established, reviewed, and maintained
• Performs impact analysis of changes to functional groups globally
• Supports the Head of Directory Services in developing a vendor management process in collaboration with indirect procurement
• Delivers solutions in accordance with Takeda system development life cycle, policies, and ITIL guidelines
• Ensures services are delivered in accordance with all applicable compliance requirements, i.e. SOX, GxP including Audit life-cycle
• Monitors the market to gain knowledge and understanding of emerging technologies and trends, proposes measures to either improve existing capabilities or introduce new ones, lobbies for organizational support, and procures and implements enhancements

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