Training Experience Manager

As a key member of our team, you will play a vital role in supporting our training and development initiatives.

The Learning Management System Coordinator position is responsible for providing technical support to the learning management system (LMS) administrator and assisting employees who use the system.

This role involves maintaining content, assets, reporting, and other resources used for instructional functions. You will assist with the installation of system updates and upgrades, as well as tools and software integrated with the tool.

Key responsibilities include :

• Upload, publish, manage, test, and deploy content, including online courses, competency testing, quality improvement, and document control.
• Maintain data integrity related to uploads and input from other sources for instructional function.
• Collaborate to determine effective methods to package and deploy training based on ease of use, completion, and tracking requirements within an instructional function.
• Collaborate with cross-functional teams to develop, enhance, and maintain the LMS.
• Respond to the ticketing system for errors and troubleshooting resolution within a particular instructional function.

The ideal candidate will have experience working with instructional designers to troubleshoot and resolve technical issues related to learning solution content, proficient in Cornerstone OnDemand, and knowledgeable about ERP and Systems such as S4 / HANA, SAP Fiori, OneStream, Coupa, Databricks, Tableau, Monday.com, Smartsheet, and wdesk.

Additionally, this role involves optimizing continuing education (CE) documentation practices, and tracking CE completion and reporting according to CAP / CLIA regulatory requirements, supporting ancillary labs in the implementation of LMS system and best practices, and upholding company values through accountability, innovation, integrity, quality, and teamwork.

The ideal candidate will have excellent communication and problem-solving skills, be detail-oriented and able to meet schedules and deadlines, and maintain the strictest confidentiality of sensitive data.

This role offers life insurance, major medical expenses insurance, minor medical expense insurance, savings fund, food vouchers, 30 days bonus, and 12 days of vacation in the first year, increasing by 2 as dictated by law.