Collections Representative

SWBC Mexico is seeking to hire Collections Representatives for our office location in Monterrey, MX. This is an onsite position.

APPLY NOW, answer a couple preliminary questions then check your email for next steps!

We offer:

• Monthly (gross) base salary: $18,500.00 pesos
• Training Completion Bonus: $2,500.00 pesos. This one-time bonus will be paid the month after training is completed.
• Performance bonus
• Christmas bonus (Aguinaldo): 15 days
• Vacation days: 12 days
• Vacation bonus
• Food voucher
• Promoting professional development opportunities
• Working for a company where you are not just an employee number, but a vital team member!
• Many options available for public transportation to get to and from work

Job Responsibilities:

SWBC is seeking a talented individual to communicate with various financial institutions’ borrowers, through inbound and/or out-bound calling, to negotiate past due payments and resolve delinquent accounts. This role communicates with borrowers diligently, courteously, and professionally while maintaining adherence to all federal, state and corporate regulations.

• Through inbound/out-bound calling, collects past due payments and/or payment arrangements to resolve delinquent accounts.
• Uses sound judgement and follows client and corporate policies to determine suitable collection solutions.
• Consistently documents conversations clearly and concisely in required collection systems; accurately updates borrower personal information to provide to financial institutions.
• Accurately processes electronic payments using the ECM/Portal system.
• Accurately investigates questions, problems or complaints and promptly refers complex situations to the appropriate resources to ensure client and borrower satisfaction.

Training Schedule:

• Monday-Friday 9am-6pm (MX Time) for 5 weeks

Schedule after Training:

• Monday-Thursday, 10:00am-8:00pm

• Friday, 10:00am-7:00pm
• Saturday, 9:00am-1:00pm

Minimum Requirements:

• High School Diploma or equivalency.
• Excellent interpersonal, written, and oral communication, problem solving and telephone etiquette skills.
• Working knowledge of personal computers to include Microsoft Word, Excel, and Internet.
• Call Center experience preferred.
• English fluency level of B2, C1, or C2 required.
• Able to write and type in English.
• Able to prioritize multiple tasks to ensure successful completion of duties.
• Able to sit for long periods of time.
• Able to stoop, kneel, and lift 10-20 lbs. of files or other documents.
• Able to type a minimum of 35 wpm.

About us:

SWBC is a diversified financial services company providing insurance, mortgage, and investment services to financial institutions, businesses, and individuals. Headquartered in San Antonio, Texas, SWBC employs 2,400 people worldwide.

At SWBC, you are not just an employee number, but a vital team member; each employee stands out and has the ability to make a direct impact at SWBC. We’re looking for the brightest and most creative to help introduce new solutions to new problems identified in the market and improve how our existing solutions can better help our users. SWBC is a big proponent of nurturing the entrepreneurial spirit through mentorship, continuing education, internal career growth opportunities and having a platform to make meaningful changes come to life.