Learning Account Specialist
We are seeking an experienced Learning Account Specialist to support our managed learning services in the Americas region of a large-scale financial institution account.
About This Opportunity
- This role involves ensuring all operations are efficient, effective, and aligned with both our company's and client's strategic goals.
- Closely collaborate with various departments to streamline processes, improve performance, and provide leadership and direction to team members.
The primary responsibilities include :
Operational Management : Oversee the operations of all contracted services, ensuring compliance with service level agreements and internal targets.Client Stakeholder Management : Establish and maintain strong relationships with key client stakeholders to ensure satisfaction and long-term partnerships.Internal Collaboration : Collaborate with other regional leads, senior management, and cross-functional teams to align operational strategies and objectives.Communication : Serve as the primary point of contact for internal and client stakeholders, ensuring clear communication regarding project updates, performance metrics, and any issues that arise.Risk Management : Identify potential risks and develop mitigation strategies to ensure business continuity.Financial Management : Manage the financial performance of the account, ensuring profitability, cost control, and revenue growth.Process Improvement : Identify and implement process improvements to optimize the use of technology and processes that enhance efficiency, productivity, and customer satisfaction.Requirements
Proven experience in managing large-scale learning services contracts.Strong financial acumen with demonstrated experience in leading project finance responsibilities.Minimum of 7+ years of experience in operations or project management.Excellent client relationship management skills, with the ability to influence and negotiate at senior levels.Ability to manage, inspire, and develop a diverse team of learning professionals.Strong knowledge of learning and development services, including the administration and delivery of large-scale training programs.About Us
We value diversity and strive to create an inclusive work environment. Our company is committed to equal employment opportunity regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.