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Onsite Solutions Engineer - CDMX

Onsite Solutions Engineer - CDMX

HireLATAMMexico City, Mexico
Hace más de 30 días
Descripción del trabajo

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title : Onsite Solutions Engineer - CDMX (100% Work From Home)

Location : Onsite from Mexico City - CDMX

Position Type : Full-time, employee through Deel or similar EOR

Salary : $4,000 - 5,000 USD / month depending on experience

Schedule : Monday - Friday, 9 : 00am to 6 : 00pm Mexico TimeJob Overview

As a Solutions Engineer for our client, you sit at the crucial intersection of engineering and customersuccess. You will partner directly with healthcare groups to design, develop, and maintain the integrations that let their AI assistant plug seamlessly into each customer’s tech ecosystem - EHRs, practice‐management systems, voice systems, data warehouses, and more. You’ll write production‐grade Python code, advisecustomers on best‐practice architectures, and serve as their ongoing technical point of contact for anythingrelated to integrations and data flow.

Responsibilities :

  • Discovery & Solution Design.

Lead technical scoping calls with customer engineers and IT teams to map data sources, security requirements, and success criteria.

  • Translate business workflows into detailed integration specifications - REST APIs, webhooks, or event streams.
  • Integration Development.

    • Build robust Python components and data pipelines that connect to EHR (FHIR / HL7), CRM, voice systems, and third-party scheduling systems.

  • Write clean, testable code with strong logging, monitoring, and graceful error handling.
  • Customer Enablement & Support.

    • Act as the primary technical contact during implementation and lifelong account support for integration‐related questions or incidents.

  • Deliver hands‐on troubleshooting, performance tuning, and incremental feature enhancements.
  • Documentation & Knowledge Sharing.

    • Produce clear API guides, sequence diagrams, and sample scripts to accelerate future projects and empower customer teams.

  • Share patterns and reusable modules with internal engineers to expand our integration library.
  • Continuous Improvement.

    • Gather feedback from real‐world deployments to influence product roadmap and core platform capabilities.

  • Automate repeatable tasks (data mappings, validation tests, deployment templates) to shorten time‐to‐value.

    • Qualifications, Skills, and Key Competencies : Must‐Haves

  • Proven track record building Python services or data‐integration pipelines in production environments.
  • Experience working directly with external customers or partners - leading technical discussions, gathering requirements, and explaining trade‐offs.
  • Solid grasp of RESTful APIs, webhooks, and authentication standards.
  • Ability to read and write basic SQL; familiarity with Postgres or comparable relational databases.
  • Excellent written and verbal communication - able to translate between clinical, business, and engineering stakeholders.

    • Nice‐to‐Haves

  • Prior work integrating healthcare data standards (FHIR, HL7) or other regulated domains.
  • Background in high‐growth SaaS or startup environments where you owned deliverables end‐to‐end.

    • Application Disclaimer : Please Read Before Proceeding

    To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

    Voice / Video Recording is REQUIRED

    Your applicationCANNOTbe considered without a voice or video recording. It must be at least 30 seconds long and inEnglish. Submissions in any other language or missing a recording will beautomatically disqualified.

    Mandatory Knockout Questions

    Each application includesknockout questionsdesigned to verify minimum qualifications required by the client. If you answer"NO"to any of these, you will beimmediately disqualifiedfrom the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

    Apply Wisely

    To maintain fairness, please apply tono more than three jobsand only if youfully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

    Check Your SPAM Folder

    All important updates will be sent via email, so be sure to check your inboxand spam / junk folders to avoid missing any communication.

    We appreciate your interest and look forward to reviewing your application!

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    Solution Engineer • Mexico City, Mexico