Key Account Manager

Key Account Manager

Location : Cancun or Florida

Full Time

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.

We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.

Job Summary

We are looking for a strategically minded and results-driven Key Account Manager to drive customer growth and revenue across a defined client portfolio in Cancun or Florida . This role focuses on building strong commercial relationships with trade partners, identifying new sales opportunities, and analyzing client needs to increase market penetration. You will collaborate with internal stakeholders to deliver on targets across TTV, margin, and room nights, while also contributing to acquisition efforts and the company’s broader growth strategy.

Responsibilities & Duties

• Analyze client productivity to find new opportunities to grow TTV, OM, and revenue to exceed targets.
• Drive client acquisition activities.
• Develop relationships with key travel agent partners.
• Align strategy with wider sales and internal teams.
• Negotiate, implement, and track key commercial agreements.
• Represent the company at client conferences, trade shows, and industry events.
• Participate in strategic planning, reporting, and customer relationship management.
• Act as a liaison between internal and external customers.
• Conduct on-site sales calls with travel agent partners (some overnight travel required).
• Maintain and grow commercial relationships while achieving targets.
• Regularly interact with clients to develop strong commercial relationships and act on opportunities.
• Serve as the main contact point for assigned clients.
• Analyze client performance to increase sales and prevent churn.
• Generate new business opportunities through product connections, market expansion, and promotion of key business lines.
• Proactively manage assigned accounts for sales and profitability growth.
• Focus on the development of existing clients.
• Identify and assess clients’ critical needs.
• Master distribution rules to ensure optimal product distribution.

Skills & Experience Required

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and

respected, embracing different backgrounds, perspectives and talents. Join us and be part

of a team where diversity and equal opportunities really do make a difference.