L1.5 Network Support

L1.5 Network SupportLong term ContractResponsibilities :

• Monitor and maintain the client's global network using tools like NMIS and Smokeping
• Ensure consistent IOS releases across network devices
• Update and manage SmartNet information for all network equipment
• Perform root cause analysis of network syslog's and maintain documentation
• Coordinate with vendors (Cisco / Palo Alto) for technical support as needed
• Generate standard reports (availability, outages)
• Configure and maintain all network equipment
• Ensure SLA monitoring and compliance reporting
• Maintain accurate inventory of network equipment, circuits, and IP addresses
• Maintain up-to-date network diagrams and related documentationRequired Skills :
• Hands-on experience with Cisco Routers and Switches
• Strong troubleshooting skills in routing protocols (OSPF / BGP), VPNs (IPSec), and Cisco Wireless
• Experience in technical documentation
• Cisco CCNA certificate (preferred)
• Self-motivated with a proactive approach to problem-solving
• Positive and collaborative attitude in team environments
• Quick learner with the ability to adapt to new technologies and challenges
• Strong communication skills, both written and verbal
• Ability to manage multiple tasks and priorities effectively