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Senior Supervisor, Technical Consultant
SalesforceCiudad de México, Ciudad de México, MexicoHace 9 días
Descripción del trabajo5+ years of experience with cloud-based technologies and architecture principles Advanced or expert knowledge of Salesforce, Agentforce, and AI Experience with Data Cloud or similar data integration platforms Salesforce certifications such as Advanced Admin, Service Cloud, Data Cloud, Agentforce, or Sales Cloud Solid understanding of AI concepts, especially conversational AI or intelligent agents Hands-on experience integrating Large Language Models or AI services into applications Experience with AI orchestration frameworks or prompt engineering Self-motivated with a desire to learn and apply new technologies Ability to design scalable solutions for complex business requirements Strong debugging, optimization, and reliability skills for integrated AI-Salesforce solutions Proficiency in Salesforce Flow, Lightning Web Components (LWC), Apex, Salesforce APIs, and Agent Studio Ability to troubleshoot and resolve technical issues with minimal client disruption Experience documenting technical processes, developing proofs of concept, and participating in Agile project planning Advising on best practices for application development, integration, and technical architecture
Overview
Senior Supervisor, Technical Consultant role at Salesforce. This position focuses on embedding intelligent AI-powered agents into Salesforce environments, enhancing customer interactions, automating processes, and optimizing user experiences.
Responsibilities
- Assess technical and business readiness and map organizational processes through direct customer engagement
- Lead the end-to-end design, configuration, and deployment of Agentforce agents within Salesforce; ensure agents meet compliance, business logic, and customer experience goals
- Recommend opportunities to reengineer processes by combining AI agent capabilities with Salesforce automation tools such as Flows and OmniStudio
- Identify data strategy, data quality, governance, and software development lifecycle best practices
- Define and orchestrate agent actions, configure topics, and optimize prompt engineering strategies to improve performance
- Implement and configure leading large language models (LLMs) like GPT-4 for Salesforce agents
- Perform testing and refinement in customer environments to optimize agent performance
- Track performance metrics and user feedback; iteratively improve to grow Agentforce consumption
- Build and maintain knowledge bases and technical documentation
- Develop standardized agent deployment processes and integration patterns across Salesforce platforms
- Provide guidance on best practices to enable customers to self-sustain their Agentforce implementations
- Communicate effectively at all organizational levels, including executive and C-level
Minimum Requirements
Accommodations and equal opportunity statements are provided as part of Salesforce's postings where applicable.
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Technical Consultant • Ciudad de México, Ciudad de México, Mexico