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Retail Excellence Director

Retail Excellence Director

Parfums Christian DiorCiudad de México, Mexico
Hace 3 días
Descripción del trabajo

Lead our retail strategy, driving retail performance and operational excellence for our brick and mortar sales channels. This role ensures the achievement of sell-out objectives, the implementation of brand standards and the development of retail talent, while creating an exceptional client experience.

Job responsibilities

Retail Performance :

  • Achieve sustained growth in a highly competitive environment and balancing short-term results with long-term strategy building.
  • Establish and monitor ambitious sales targets, ensuring the achievement of annual goals.
  • Manage and guarantee the excellence in our brand and retail performance operation across 100+ points of sales, varying in size, format, and commercial dynamics.
  • Optimization and implementation of retail tools
  • Monitoring and improvement of retail indicators.

People Leadership & Development :

  • Lead and inspire multi-generational teams to maintain a high level of motivation without losing focus on results, in order to retain and develop talent.
  • Foster a culture of high performance, accountability, and customer obsession, in line with brand values.
  • Develop training strategies in collaboration with the Retail & Education team, continuously elevating the level of service, sales skills, and brand knowledge.
  • Implement incentive and recognition programs

    • Client Experience & Maison Standards :

  • Ensure the consistency and excellence of the customer journey, ensuring compliance with the Maison's standards at every touchpoint.
  • Implement best practices and new retail concepts that enhance customer engagement and loyalty.

    • Operational Excellence & Budget Management :

  • Efficiently manage retail and training budgets, optimizing investments to maximize ROI.
  • Work closely with other stakeholders and ensure that teams in other departments are aware of the impact of their processes and decisions on retail and on point-of-sale (POS) teams.

    • Relationships with clients :

  • Build and maintain strong relationships with our customers and key stakeholders, negotiating favorable conditions and ensuring brand visibility and positioning.

    • Analysis & Reporting :

  • Track and analyze retail indicators for sales, sell-out, inventory turnover, customer satisfaction, etc.
  • Use the information obtained from data analysis to make informed decisions and optimize the retail strategy.

    • Profile

    Requirements :

  • Bachelor's degree in Busiess Administration, Marketing, or related field.
  • Minimum of 10 years of experience in leadership positions in the commercial area, preferably in the luxury retail sector.
  • Demonstrable experience in managing large sales teams (300+ people).
  • In-depth knowledge of the retail market and consumer behavior.
  • Excellent communication, negotiation, and influencing skills.
  • Results and service oriented
  • Retail focus
  • Advanced english

    • Key Competencies

  • Strategic vision & execution excellence.
  • Inspirational leadership & talent development.
  • Customer-centric mindset with luxury retail sensitivity.
  • Strong business acumen & financial management.
  • Agility, adaptability and innovation orientation.
  • Transversal leadership

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    Retail Excellence Director • Ciudad de México, Mexico