Deskside Support Analyst

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our client.

Job Summary

We are seeking a Deskside Support Analyst with 2 to 5 years of experience to join our team. The ideal candidate will have expertise in End User Tools such as Nexthink, Macintosh OS X, Laptop Support and Desktop Support. This role requires working from the office during day shifts. The candidate will be responsible for ensuring smooth operations and providing technical support to end-users.

Responsibilities

• Excellent written and verbal communication skills.
• Maintaining, analysing, troubleshooting and repairing hardware and computer systems as part of deskside support.
• Be tech-savvy, self-motivated, and able to provide consistent customer support with minimal supervision.
• Perform on-site or remote servicing, repair and installation of computer hardware, software and networks as part of deskside support.
• Work in an office environment (full-time) and in a 24 / 7 environment requiring night or weekend shifts as needed.
• Receive repair requests in person, by email, phone or live chat and provide customer service, problem-solving, hardware and application support.
• Install software upgrades and create / maintain documentation.
• Must have excellent Windows and Macintosh OS troubleshooting experience / skills.
• Experience with MDM tools and knowledge of Nexthink (remote management tool) is advantageous.
• Experience with SNOW (ServiceNow ITSM Ticketing) is advantageous.
• Able to resolve issues within timelines and meet user / client expectations for quality of service.
• Ensure proper infrastructure for remote work (high-speed internet, power backup, quiet workspace) to operate during BCP situations.
• Ability to troubleshoot Mac and Windows laptops and desktops.
• Support meeting room setup (CISCO / Polycom devices).
• Ability to work in a 24 / 7 environment and follow roster schedules; flexible to work Saturdays and Sundays as required.
• Knowledge of basic customer handling and ability to communicate effectively in English.

Why Cognizant?

We believe that our culture makes us stronger!

Join us

#BeCognizant #IntuitionEngineered

We are committed to providing equal employment opportunities.

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