Esta oferta de trabajo no está disponible en tu país.

Busqueda Urgente : L1 Support Engineer...

ApplaudoGuadalajara, Jal., Guadalajara (municipio); Estado de Jalisco, MX

Hace 5 horas

Descripción del trabajo

About you

You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally

.You are a problem solver passionate about providing high-quality technical support to end-users. You enjoy troubleshooting issues, guiding teammates, and ensuring smooth IT operations across the organization. You are customer-focused, detail-oriented, and thrive in fast-paced environments where clear communication and collaboration are key

You bring to Applaudo the following competencie

s :

Bachelor’s degree in computer science, Information Technology, Systems Engineering, or a related field — or equivalent experien

ce.Previous experience in technical support roles (Level 1 or Level

2).Basic knowledge of SQL (SELECT statements, filters, simple JOIN

S).Hands-on experience using Jira for ticket tracking and workflow managem

entStrong communication skills, both verbal and writt

en.Customer-focused mindset with the ability to work under pressu

re.Problem-solving skills for diagnosing and resolving basic technical issu

es.Intermediate English proficiency (B1–B2), capable of supporting users and documenting issu

es.

You will be accountable for the following responsibilit

ies :

Provide first-level technical support via phone, email, or chat to address end-user requ

ests.Assist Level 1 agents with escalations, technical questions, and coaching as the environment evo

lves.Diagnose and troubleshoot desktop application issues, escalating complex or high-priority problems to the appropriate support groups (Level 3, Mana

ger).Resolve Level 1 and Level 2 incidents in line with SLAs and follow up with users to provide status upd

ates.Perform account management and system maintenance (e.g., create or modify accounts, reset passwords, update permissi

ons).Communicate effectively with users of varying technical backgro

unds.Follow and improve standard operating procedures (SOPs) using knowledge management pract

ices.Collaborate with teams across the organization to ensure seamless support deli

very.Identify solutions to issues such as server downtime, resets, or reporting, using SQL or other reporting t

ools.Reproduce and document complex issues for escalation to higher-level sup

port.

Additional Infor

mation

Here at Applaudo Studios val ues as trust, communication, respect, excellence and t eamwork are our keys to success. We know we are working with the best and thus treat each other with respect and admiration without

asking.Submit your application today, and don't miss this opportunity to join the Best Digital team in the

Region!We truly appreciate all the hard and outstanding work our team makes every day at Applaudo Studios, and that's why the perks that we offer, are deeply thought and designed as a way to thank them for their commitment and exce

llence.

Some of our perks and b

enefits : Cele

brationsSpecial di

scounts

Entertainme

nt area

Modern Wor

kspaces

Great work env

ironmentPrivate medical in

surance

Benefits may vary according to your location and / or availability. Request further information when

applying.

Crear una alerta de empleo para esta búsqueda

L1 Support Engineer • Guadalajara, Jal., Guadalajara (municipio); Estado de Jalisco, MX