Digital Mobile Product Owner Junior (Data / Lending)

Overview

Role purpose

The Junior Digital Product Owner will be responsible for supporting the digital product roadmap in specific value streams and development cycle to maximize product’s value and experience, from gathering and analysis of requirements through the development stage, up to the launch of the product.

Responsibilities include :

• Assist definition of product roadmap according to outcomes defines and OKRs
• Generate and refine user stories in accordance to product vision
• Contribute to digital asset solution design in collaboration with Channel Experience and IT teams
• Convene with local and global product, technology, design and risk teams to assure full understanding of requirements
• Consolidate information, policies and data to complete definitions and ease decision making for development
• Review and present trade-offs, adjustments and relevant product decisions to product owner
• Ability to adjust quickly to renewed priorities and adapt to new teams and ways of workings
• Represent the voice of the customer ensuring optimal performance, experience and usability
• The role requires extensive collaboration with product owners and also technical teams and global digital management

Principal Accountabilities

Customers

Operational Effectiveness & Control

Major Challenges

There are a number of significant challenges that will need to be addressed at the same time, including :

Role Context

The role holder will be based in Mexico City, reporting to the Digital Product Owner. The position needs to work in full collaboration with projects’ multidisciplinary team, who will ultimately be responsible for delivering the experience. With evolving customer expectations and an ever changing regulatory environment the jobholder will be required to support delivery of a complex portfolio of work and manage a wide range of competing priorities. This will require increasing the pace at which we deliver and embed changes, operating in a more agile manner both internally and working with our key delivery partners. The jobholder is required to have a developed understanding of current bank strategy, market dynamics, together with developments in their department, and in IT. This will translate into the formulation of channel strategies that use technology and effective design to secure competitive channel advantage, reduce costs and improve income across the WPB channels.

Qualifications and experience

Nice-to-have

Company values

We are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”

At HSBC we are focused on guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.

Seniority level

Employment type

Job function

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