Account Manager - Restaurant - Hero SMB GDL

About the Role

The Regional - Commercial Team, base in Guadalajara is looking for an Account Manager to drive the growth of our Hero SMB (Small and Medium‑Sized Business) portfolio. This segment represents a key opportunity to strengthen our selection and elevate restaurants performance across the city.

In this role, the candidate will manage a portfolio of Local Hero SMB Partners, executing commercial strategies that enhance sales, partner engagement, and overall account health. The Account Manager will develop and deploy strategic proposals across Offers and Ads, using data‑driven insights to identify growth opportunities and improve campaign performance.

The position offers the opportunity to make a meaningful impact on the territory’s results by collaborating closely with cross‑functional teams such as Operations, Marketing, and Growth. The candidate will support the execution of local initiatives that reinforce our goal of winning selection street by street and geo by geo.

This role owns the performance of its assigned geographical area, ensuring continuous growth, optimal selection mix within the existing book of business, and delivery of high‑quality commercial execution.

What the Candidate Will Need / Bonus Points

What the Candidate Will Do

• Manage a portfolio of Local Hero SMB Merchants, conducting regular performance reviews and implementing commercial actions to drive growth across conversion, and customer engagement.
• Develop and execute Offers and Ads strategies tailored to Top Merchant’s objectives, using data insights to optimize campaign performance and ROI.
• Monitor account health metrics, identify risks or opportunities.
• Collaborate with Cross‑functional teams to support local initiatives and ensure seamless execution of commercial plans.
• Maintain accurate reporting, documentation, and CRM updates to track progress against KPIs and ensure efficient portfolio management.

Basic Qualifications

Preferred Qualifications

Uber’s mission is to reimagine the way the world moves for the better. Here, bold ideas create real‑world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world – let’s move it forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green‑light hubs, employees are expected to be in‑office for 100% of their time. Please speak with your recruiter to better understand in‑office expectations for this role.

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