Genesys Cloud Engineer

Bilingual IT Executive Recruiter | Helping US & LATAM Companies Hire Senior Tech Talent Fast

The Genesys Cloud Engineer will develop, deploy, and maintain the Genesys Cloud platform to ensure seamless customer-to-business communication. This individual will be the subject-matter expert for telephony, routing, and integrations across enterprise systems.

Responsibilities

• Design, configure, and maintain Genesys Cloud environments.
• Integrate Genesys Cloud with CRM, ERP, and data systems.
• Manage system security and ensure compliance with internal controls.
• Troubleshoot platform issues and minimize downtime.
• Create documentation for configurations, integrations, and updates.
• Stay current on emerging contact-center and cloud-communication technologies.

Requirements

Preferred Experience

Experience in large enterprise or multi-tenant environments.

Seniority level

Employment type

Industries

Referrals increase your chances of interviewing at Tential Solutions by 2x.

Mexico City Metropolitan Area, 1 month ago

#J-18808-Ljbffr