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The Genesys Cloud Engineer will develop, deploy, and maintain the Genesys Cloud platform to ensure seamless customer-to-business communication. This individual will be the subject-matter expert for telephony, routing, and integrations across enterprise systems.
Responsibilities
- Design, configure, and maintain Genesys Cloud environments.
- Integrate Genesys Cloud with CRM, ERP, and data systems.
- Manage system security and ensure compliance with internal controls.
- Troubleshoot platform issues and minimize downtime.
- Create documentation for configurations, integrations, and updates.
- Stay current on emerging contact-center and cloud-communication technologies.
Requirements
3+ years of experience implementing or maintaining Genesys Cloud platforms.Experience integrating third-party systems and APIs.Strong understanding of cloud telephony and call routing.Excellent troubleshooting and communication skills.Preferred Experience
Nuance Cloud (Voice BIO), Verint WFM, Trust ID, Carlito integrations.Experience in large enterprise or multi-tenant environments.
Seniority level
Mid-Senior levelEmployment type
Full-timeIndustries
IT Services and IT ConsultingReferrals increase your chances of interviewing at Tential Solutions by 2x.
Mexico City Metropolitan Area, 1 month ago
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