Talent.com
Esta oferta de trabajo no está disponible en tu país.
Bilingual Troubleshooting Support

Bilingual Troubleshooting Support

TutenlabsCiudad de México, Mexico
Hace 1 día
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

Overview

Location : This position is 100% remote — where we prioritize candidates in Mexico and Colombia!

Responsibilities

  • Process Inbound and outbound Call Center Phone calls
  • Create and process Ticket Requests documenting work performed.
  • Remote Troubleshooting skills utilized to respond to and proactively address issues from customer Building Automation Systems and Facilities.
  • Provide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.
  • Direct on-site third-party personnel supporting the technical troubleshooting process.
  • Interpret and analyze data from all types of heating, ventilation, air conditioning and refrigeration (HVAC / AC - Air Conditioning) and lighting systems.
  • Monitor installations and prepare reports with recommendations for optimizing energy usage, asset efficiency and troubleshooting.

Minimum Requirements

  • Flexibility to work either an 8-hour shift for 5 days or a 10-hour shift for 4 days, with opportunities for overtime, including holidays and weekends, as Operations Control Center team members provide customer support 24 hours a day, 7 days a week, 365 days a year.
  • Language proficiency, native Spanish and advanced English (C1).
  • Reliable power supply, wired high-speed internet connection, and a distraction-free environment to optimize remote work capabilities.
  • Ability to prioritize and execute tasks effectively in a high-pressure environment, focused on providing solutions.
  • Capability to communicate technical information in an accessible manner to non-technical personnel.
  • Collaborative mindset.

    • Desirable Requirements

  • Active Student or if you have a bachelor's degree / electrical, mechanical or related engineering is a plus.
  • Great interpersonal skills and Excellent inclination for learning new systems.

    • Benefits Package

  • 100% remote work.
  • Flexible schedule.
  • Day off on your birthday.
  • Reduced hours on Fridays.
  • Superior vacation days.
  • Sick leave days.
  • Moving day off.
  • Support for studies, training, and languages.
  • Referral program.
  • We are proud to be a team that celebrates, supports, and promotes all kinds of diversity; we are committed to equal opportunities regardless of nationality, ethnicity, skin color, gender, gender expression, disability, or religion.

    • If everything you've read makes sense to you, apply now so we can get to know you!

    #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Bilingual Support • Ciudad de México, Mexico