Talent Acquisition Partner, LATAM

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Team and Role

An exciting opportunity exists within Medallia’s growing Talent Acquisition Team for an experienced Talent Partner who is passionate about scaling a global innovator and leader within the AI-powered customer experience management industry. In this role, you will act as a strategic consultant to senior leaders, developing a deep understanding of Medallia’s business objectives to identify and attract top-tier talent across Mexico, Argentina, and the US.

The ideal candidate brings a "Global Mindset" with a local touch and proven success managing a mixed portfolio of technical and business operations roles including professional services in fast-paced, high-growth environments. If you thrive in a collaborative, smart, and high-energy team that values candidate experience above all else, you’ll love this challenge.

Responsibilities

• Full-Cycle Pipeline Management: Lead the end-to-end recruitment process for technical (Software Engineering/IT), specialized Client Delivery roles (Implementation, Professional Services), and other ad hoc needs across Mexico, Argentina, and the US.
• Strategic Sourcing: Develop and execute innovative sourcing strategies to engage passive talent in competitive markets, leveraging market insights and competitive intelligence.
• Stakeholder Partnership: Act as a trusted advisor to Hiring Managers and Finance/HRBP partners, guiding selection criteria and resource mapping.
• Cross-Border Compensation: Manage complex offer negotiations, navigating the nuances of LatAm compensation expectations in alignment with Medallia’s global policies.
• Candidate Advocacy: Deliver a "white-glove" candidate experience, ensuring clear communication and professional engagement at every touchpoint.
• Data Integrity: Maintain accuracy within our ATS (iCIMS) and other recruiting tools to ensure data-driven decision-making.

Candidates based in the Mexico City vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Qualifications

Minimum Qualifications

• 4+ years of recruitment experience specifically within the Technology/Software industry recruiting for technical and other business groups (i.e. Professional Services, Finance, HR, Marketing, etc.)
• 2+ years of recruiting experience for a US-based company while focused on the Mexico and greater LatAm markets.
• Native or Near-Native fluency in both English and Spanish, written and spoken, as this role interfaces with US leadership daily.

Preferred Qualifications

• Experience with iCIMS or similar enterprise-grade ATS.
• Recruiting expertise in the Argentina market
• Ability to influence and guide upper-level management through the hiring process.
• Expertise in Latin America labor trends, including knowledge of regional benefits and talent migration patterns.
• Adaptability: Experience working in a "startup-style" environment where agility and speed are essential.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.