Remote Customer Success Manager I - Junior (Mexico)...

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Job Title : Remote Customer Success Manager I – Junior (100% Work From Home)

Location : Remote from Mexico

Position Type : Full-time

Salary : 25,250 - 30,415.67 MXN / month, depending on experience

Schedule : Monday-Friday, business hours Mexico Time

Job Overview

Our client is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. They are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Their platform empowers users across industries to streamline operations, drive growth, and crush their goals. The company processes over 15 billion API hits and handles more than 2.5 billion message events every day. Their platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Responsibilities :

• Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retention
• Build and manage relationships with high-ticket customers by setting clear expectations, addressing challenges, and delivering tailored solutions.
• Lead and execute on-time client implementations while ensuring seamless onboarding and integration.
• Effectively communicate best practices, strategies, and product insights to clients and internal teams to optimize customer success.
• Act as a key liaison for customer feedback, translating business needs and product requirements into actionable solutions.
• Maintain close collaboration with internal teams to ensure alignment, streamline processes, and meet customer expectations.
• Configure, test, and validate customer accounts to confirm that products meet business needs and function as intended.
• Work cross-functionally within the Customer Success team to share knowledge, provide updates on customer engagements, and ensure smooth customer experiences.
• Adapt quickly to product updates, feature releases, and changes, providing strategic communication to stakeholders.
• Identify missed opportunities within customer accounts, driving adoption and maximizing value through proactive training and support.
• Consult with clients on priorities related to upcoming feature roadmaps and product enhancements
• Proactively identify opportunities to improve processes, enhance revenue, and boost product efficiency.
• Demonstrate technical acumen by developing workable solutions aligned with customer goals
• Resolve issues and risks through collaborative, cross-functional efforts.
• Stay up to date with product developments, maintain expertise in features and functionality, and deliver consistent education to customers
• Exhibit a team-oriented attitude and a strong passion for customer success.
• Take ownership of short-turnaround projects and deliver results under tight deadlines
• Continuously improve customer relationship management processes to ensure optimal customer outcomes
• Perform other duties as assigned in response to evolving business needs.

Qualifications, Skills and Key Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience / Education / Certifications Required :