Solo Quedan 15h : HR Services Representative 1...

Job Profile Summary

This position is responsible for providing Tier 1 level support to more than 26,000 partners at all levels across Petco. This role is expected to manage, resolve, and / or escalate partner cases in accordance with standard operating procedures, policies, and service level agreements (SLAs). Incumbents must have strong communication, interpersonal, and organizational skills, and be self-motivated, detail-oriented and well-organized.

Job Description

Essential Job Functions :

The partner must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation :

• Handling customer interactions, primarily through phone calls, to address inquiries, resolve issues, and provide support
• Perform independently to resolve general partner issues related to payroll, benefits leaves, talent management, talent acquisition, learning, etc. and strive to deliver first-contact resolution.
• Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive partner experience.
• Resolve partner inquiries and issues by utilizing HR Service Center standard operating procedures, company policies & procedures, knowledge management system and other reference materials.
• Ensure proper triage, escalation and effective resolution of higher-level issues and challenging interactions to subject matter experts and / or management.
• Build and maintain effective business relationships with all departments.
• Responsible for meeting and / or exceeding established key performance indicator metrics as defined by management.
• Interact professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests.

Education / Experience :