Celebrations Manager

Overview

Celebrations Manager (HOT0BSI2) – Hilton Cancún, Boulevard Kukulcan Km 17 Zona Hotelera, Cancun

As Celebrations Manager, you will be responsible for the successful event planning and overall execution of all Conference & Events that take place within the hotel.

The Celebrations Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

What will I be doing?

What will I be doing?

Maximise all Meeting & Events Sales revenue opportunities through up selling of function items

Ensure the highest standards of Event Management are in place including building relationships with new / existing customers in order to secure rollover business

Manage the department's day-to-day operations and activities, whereas implementation of the selling strategy yields meetings and events space

Ensure the Meeting & Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively

Accurate administration and control of all Meetings and Events related reservations and blocks

Ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy

To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event

To conduct Show rounds for companies & agents in line with the Company policy

To support the Food & Beverage operations and room reservations team with information as required

Ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively

Attend Sales events, as required

To support in other properties within the Cluster as required, according to the business needs

Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets

Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy

To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment

Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market

What are we looking for?

A Celebrations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow :

Able to develop positive working relationships at all levels

To create a positive image

Good personal presentation

Good understanding of C&E business

Previous experience working in an Event Planning Environment

Good organization skills

Able to 'close' a sale

Previous experience in a Sales environment – either proactive or reactive

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

Our amazing Team Members are at the heart of it all!

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