Loan Officer Assistant

About the Role:

VA WORKS LLC is seeking a highly motivated and detail-oriented Loan Officer Assistant to join our dynamic team. In this role, you will play a crucial part in supporting our loan officers through various administrative and customer service tasks. We take pride in providing exceptional service to our clients and helping them navigate the loan process with ease. As a Loan Officer Assistant, your responsibilities will include gathering and preparing necessary documentation, maintaining communication with clients, and ensuring that all information is accurately entered into our loan processing system. You will be instrumental in streamlining operations and enhancing the efficiency of the loan application process. Our ideal candidate is someone who thrives in a fast-paced environment and possesses a strong understanding of the mortgage industry.

Responsibilities

Assist Loan Officers with loan setup and file preparation

Collect and review borrower documentation including paystubs, W-2s, tax returns, bank statements, and credit reports

Upload and organize documentation in the Loan Origination System (LOS)

Request and follow up on missing borrower documentation

Order and track third-party services such as appraisals, title, and verifications

Ensure loan files meet investor and compliance guidelines

Track loan milestones and maintain accurate loan pipeline updates

Communicate with borrowers and internal team members as needed

Coordinate with processors, underwriters, and other mortgage team members

Maintain organized digital records and documentation

Minimum Qualifications:

• Minimum 2 years of experience in mortgage processing, underwriting, or loan assistance.
• Fluency in English and Spanish.
• Knowledge of cash, credit, capacity (income), and collateral.
• Proficient in DU/DO, LP.
• Experience with Loan Origination Systems (e.g., ARIVE, LendingPad, or similar).
• Strong proficiency in Microsoft Office Suite.
• Strong organizational and time-management abilities.
• Ability to work independently and meet deadlines.