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Sales & Service Manager...

FoodhubLinares, MX

Hace 7 días

Descripción del trabajo

Sales & Service Manager

Location : Monterrey, Mexico

Start date : Immediate

Contract type : Permanent

Salary & benefits : Competitive, aligned with industry standards, Hybrid

About Us :

Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal enables customers to order their favorite dishes at the click of a button.

With a 0% commission model, cutting-edge technology, dedicated customer service, and international advertising campaigns, our restaurant and takeaway partners are in great hands.

We are in hyper-growth mode, already supporting over 20,000 restaurant partners across three continents, with plans to double that number. As we expand into Mexico, we're looking for a dynamic Operations Leader to drive performance, efficiency, and growth in the region.

This role reports to the Global Director of Operations.

Years of Experience :

MUST have Strong experience with POS systems, online ordering platforms, or food delivery technologies.
Solid background in the hospitality, restaurant, or food service industry.

7+ years of experience in operations leadership and / or large-scale sales management, preferably in BPO / call centre environments with international exposure.

Responsibilities :

The below is your ideal roles and responsibilities

Oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality and compliance.

Monitor performance metrics, identify improvement areas, and implement corrective actions.

Develop, manage, and optimize budgets while ensuring cost efficiency.

Implement best practices to drive efficiency and sales / service quality.

Manage and mentor large teams across multiple channels (voice, chat, email).

Develop and execute strategies to meet revenue and client growth targets.

Collaborate with global teams to ensure seamless customer experience and satisfaction.

Recruit, train, and develop high-performing teams.

Provide ongoing coaching and leadership to build capabilities and future leaders.

Foster a culture of accountability, continuous improvement, and client focus.

Skills Required :

The candidate should have the below skill sets,

Strong leadership and proven ability to manage large, multicultural teams.

Exceptional communication and interpersonal skills.

Expertise in operations, workforce management, and process improvement.

In-depth knowledge of sales strategies and techniques in high-volume environments.

Analytical and data-driven decision-making abilities.

Ability to perform in fast-paced, dynamic, and high-growth settings.

C1 English proficiency + native Spanish.

Key Metrics of Success (KRA) :

Client Net Promoter Score (NPS)

SLA sales & service measures

Operational cost savings without compromising quality

Revenue growth through improved processes, upselling, and retention strategies

Process scalability and efficiency improvements

Team development and retention

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Sales Manager • Linares, MX