Systems Engineer L2

Job Purpose:

Provides configuration and support for Cisco Meraki Windows Servers Linux and other server operating systems and storage in highly virtualized on-premise data centers as well as in the cloud. Ensures code patches are up to date in order to deliver stable and secure operations. Supports project delivery in areas of strong knowledge and places high priority on learning more. May participate in on-call rotations related to critical services in multiple countries.

Responsibilities:

• Acts as a 2nd level resolution support engineering for Incidents escalated by Technology Support engineers (35%):
  On-Premises Server Administration (Windows Server / Linux)
  Virtual Environment Management (VMware / Hyper-V)
  DNS DHCP and Active Directory Management
  Diagnose and resolve hardware network and OS incidents
  Support for Migration and Cloud Projects

• Improving operational processes tuning KPIs and SLAs for problem and/or issue resolution. (30%)

• Collaborates and assist the Major Incident process in case of large outages. (15%)

• Seeks and leverages opportunities to expand knowledge and skill base. (10%)

• Train and seek for team improvement for low level tiers like Support engineers. (10%)

Knowledge Skills and Experience:

• 3 to 5 years of experience troubleshooting as a L2 or L3 Network or Systems Engineer.

• Bachelors Degree with Systems Engineering or Related field of study required.

• Advanced English skills

• Strong problem-solving and communication skills.

• Experience with Windows Server administration including Active Directory Group Policy and user/group management

• Experience in creating configuring and managing storage virtual machines and virtual network resources.

• Experience with network technologies including firewalls content filters routing/switching VLANs VPNs and wireless.

• Comprehension of networking protocols including TCP STP ARP Ethernet OSPF etc.

• Networking or Servers certifications a plus: CCNA CCNP Windows Server Administration Fundamentals etc.

• Other Education / Certifications: VMWare VCA-DBT Microsoft Azure Fundamentals MTA Database Fundamentals

Working Conditions:

• Professional hybrid environment.

• On-call availability required as necessary.

• Some travel required.

• Consistent non-standard work or overtime as business requires.