Senior Logistics Specialist
Effective logistics specialists play a crucial role in streamlining the movement of goods and materials throughout the supply chain.
The key objectives include :
- Customer Satisfaction : Addressing internal customer inquiries related to logistics, resolving collection & delivery-related issues, and enhancing user experience.
- Data Analysis : Analyzing logistics data to identify areas for improvement and optimize processes.
- Problem Solving : Identifying and resolving gaps or issues within the supply chain, such as delays or discrepancies.
- Compliance : Ensuring adherence to regulations related to logistics quality and cost operations for First, Last, and Middle-Miles.
- Reporting : Generating reports on quality control metrics while adhering to company policies and industry regulations.
- Cross-functional Collaboration : Working closely with operations, customer services, and logistics carriers to ensure seamless user experience.
Key requirements for the ideal candidate include :
A Bachelor's degree in a relevant field.Proficiency in English and Spanish.3-5 years of experience in inventory management, quality assurance, or logistics operations.Technical Skills : Proficiency in inventory management systems (e.g., WMS, ERP) and data analysis tools. Office tools (Excel, PPT).Communication : Strong written and verbal English skills for documentation and reporting.Problem Solving : Ability to identify inefficiencies, troubleshoot operational discrepancies, and implement solutions.Leadership : Experience managing teams and training staff on best practices. Previous warehouse experience.Bias for Action. Proactivity in detecting and solving incidents.Familiarity with Data Analysis and patterns-driven process Management.Performance Indicators (KPIs)
(Timely processing of cancellations : All packages canceled in the current month must be processed and returned within the same month.)(Weekly delivery of products without origin label : All products without an origin label must be delivered and reported weekly, ensuring visibility and control.)