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Billing and Collections Executive...

Billing and Collections Executive...

Darwin AIMexico City, CDMX, MX
Hace 3 días
Descripción del trabajo

We are looking for a Billing and Collections Executive with an organized profile and strong attention to detail, to lead tasks related to billing, collections, internal / external customer service, and general administrative support. This role involves close coordination with different departments, as well as managing billing software and updating customer databases.

Billing

  • Calculate and update monthly and projected billing in the corresponding file.
  • Issue invoices in Argentina using the ARCA system.
  • Issue invoices through the Receita Federal for operations in Brazil.
  • Coordinate invoice issuance from Mexico via the local office.
  • Issue invoices for the U.S. entity using Chargebee.
  • Enter new clients and configure plans, discounts, and specific terms in Chargebee.
  • Email invoices to clients.
  • Upload and submit invoices through clients' designated portals.

Collections

  • Actively follow up on outstanding payments.
  • Record received payments in the billing file.
  • Reconcile payments across various bank accounts.
  • Record and maintain updated payment terms for clients.

    • Customer Care

  • Manage inquiries received through the billing email inbox.
  • Resolve issues, resend or correct invoices, cancel transactions, apply discounts, renew payment links, update billing or shipping information, and share account statements with internal and external clients.

    • Sales Assistant

  • Handle vendor onboarding : complete forms, send documentation, and register on client portals.
  • Keep customer and contract databases up to date.

    • General Administrative Tasks

    Execute general administrative tasks as required, such as :

  • Managing commission payments for the sales team / partners.
  • Saving and organizing collection data.

    • Requirements

  • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
  • 2+ years of experience in billing, collections, or accounting roles.
  • Familiarity with client portals and electronic invoicing systems (e.g., ARCA, Receita Federal).
  • Previous exposure to regional billing processes (If you have done Argentina, Brazil, Mexico and the U.S. is a strong plus!).
  • Proficiency in Microsoft Excel or Google Sheets for billing tracking and reporting.
  • Experience using billing and subscription platforms like Chargebee is highly desirable.
  • Language requirements : Spanish (Native / Fluent), English (Advanced), Portuguese (Desirable)
  • High attention to detail and organizational skills.
  • Strong communication and customer service abilities.
  • Team player, but able to work independently and proactively.

    • Benefits

  • Language Classes : Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
  • OpenAI Premium License : Complimentary access to an OpenAI premium license for personal or professional use.
  • Paid Time Off : Enjoy 25 days / year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
  • Soft Hybrid Work : We meet 3 days / month in our Co Work offices, the rest of the time you can work remotely from wherever you like!
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    Billing • Mexico City, CDMX, MX