Senior Project Manager - Technical

Overview

Job Summary

The Red Hat IT team is looking for a Senior Project Manager to join in Mexico City. In this role, you will serve as a key member of the IT Training and Content Platforms team, primarily supporting Red Hat's eCommerce LMS platform. Your primary focus will be to partner with business teams and to analyze complex issues in order to translate business needs into technical requirements, then lead those projects through to implementation and configuration in collaboration with our LMS vendor. You will be working with cross-functional teams in waterfall and agile environments. Remote candidates with required skills and demonstrated success working independently will be considered.

What You Will Do

• Work closely with global and regional partner teams, development teams, and architects to solve technical and business problems.
• Meet regularly with key business stakeholders, assisting them with translating requirements into technical solutions.
• Cultivate strong relationships with customers and stakeholders, facilitating smooth interactions and collaborative problem-solving for escalations.
• Analyze business requirements for gap analysis and root cause analysis, and develop business case documents, business processes diagrams, and user stories.
• Develop and update documentation including flow charts, slide decks, and other visuals.
• Configure system settings and options; help with planning and occasionally executing unit, integration, and acceptance testing in conjunction with Software Engineers to meet business requirements and build resilient systems.
• Provide validation support with each quarterly release cycle.
• Identify gaps and provide technical expertise for functional specifications, and scale new and current systems, processes, and procedures in a cost effective manner.
• Manage several platform requirements and various prioritization requests from multiple stakeholders, and work with cross-functional teams to identify and raise risks and dependencies.
• Review business processes and research new IT advancements to make systems more modern.
• Develop a deep understanding of products / platforms and vision to help guide technical development.

What You Will Bring

About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We welcome applicants from all backgrounds and perspectives.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Mexico City Metropolitan Area

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