Easy Fit Iteso Solicita Intendente

Customer Service Representative

Come to one of the biggest IT Services companies in the world! Here you can transform your career! We are looking for a Customer Service Representative who wants to learn and transform his career.

Role : Customer Service Representative

Job Title : Customer Service Representative

Job Location : GDL (also TATA2, Queretaro)

Job Type : Onsite - Work from office (Walk-in Interview)

Job Summary

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Acknowledge and resolve customer complaints.
• Knowing our products inside and out to answer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Track escalated cases and ensure timely resolution with clear communication.
• Coordinate scheduling and support activities with Applications Engineers.
• Conduct follow-ups to confirm resolution and customer satisfaction.
• Prepare basic reports on recurring issues, trends, and service metrics.
• Create, update, and maintain internal documentation such as SOPs, FAQs, and troubleshooting guides.
• Identify opportunities for process improvement and collaborate with management.
• Work cross-functionally with engineering and sales teams to deliver a seamless customer experience.

Qualifications

Technical Skills

Certifications Needed

Education

Requirements

Additional Information

Professional demeanor, initiative to work independently, but also ability to accept and follow instructions. Ability to read and write documents in Portuguese is a must and work closely with internal teams to identify system requirements. Role : Senior Customer Service Associate (for senior position).

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