What you´ll do
- Recover the value of credit sales in the period authorized by the company from customers under its responsibility.
- To reach or over exceed the overdue target
- To avoid or minimize the bad debt
- Answering incoming phone calls from customers and sales reps giving information regarding the account (overdue balance, open items, payments received, etc.)
- Follow up on agreed repayment plans with customers
- Communicate with local Finance organization in case of potential insolvent customers and suggest their inclusion in credit Bureaus and / or external collection
- Matching open items on customers accounts to keep the account “tidy“ (credit notes with debits, customer charges or other open items )
- Provide suggestions for continuous improvement in the activities
- Analysis and preparation of reports to business units, local organizations or customers
What makes you a good fit
Bachelor's degreePrevious experience of minimum 2 years in CollectionsIntermediate Conversational EnglishOffice Suite
Intermediate Excel (dynamic tables)Desirable any digital skills (Python, Visual Basic, Copilot, Power Automate, Power Bi...)
Some perks of joining Henkel
Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per yearDiverse national and international growth opportunitiesGlobally wellbeing standards with health and preventive care programsGender-neutral parental leave for a minimum of 8 weeksEmployee Share Plan with voluntary investment and Henkel matching sharesFlexible BenefitsMeal vouchersSavings fundFriday early finishAt Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.