About the job
HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.
The primary purpose of this position is to execute Customer Business Integrations for customers agreeing to work with US Foods standard integrations. This role will review requirements, identify any potential gaps and / or missing requirements, and update status daily. Support ongoing integrations and troubleshoot issues for quick resolution.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Review project assigned for potential gaps and / or missing requirements necessary to fulfill the business request
- Manages their Dashboard daily and update accordingly
- Deactivating integrations in all systems when needed
- Notify appropriate teams internally as needed based on specific project needs
- Documents project extracts, company, and contact records.
- Maintain and protect customer relationships with excellent customer service
- Document completed projects in application and distribute material to customers, internal departments, sales training, update applications / systems required
- Provide support for implementation.
- Development and user test customer business integrations credentials, formats, data flow for production and successful delivery to the end user.
- Deliver completed customer integrations meeting all procedures & process flows
- Thorough testing and documentation and notifications to those who need it
- Obtaining Signatures on Legal Documents, Distribution of Documents and Storing in a designated repository.
- Obtaining Customers approval / sign off
- Additional tasks and assignments as needed
RELATIONSHIPS
Internal : Management, Team Members, Sales (Various Levels), Operations, IT Development, and IT Support
QUALIFICATIONS
Education / Training : B.S. / B.A. Preferred not Required
Related Experience :
2+ years’ experience as a Business Analyst.Prior experience in gathering detailed business requirements, interpreting Customer business needs, and translating needs into operational business requirements.Prior experience in a customer service or customer facing role.Prior experience in eCommerce / eBusiness environment (Such as EDI, B2B eCommerce, Supply Chain, other electronic integrations) PreferredExperience in the Food Industry / Distribution is a Plus.Knowledge / Skills / Abilities :
Excellent decision-making capabilitiesExcellent organization, and team collaboration skillsExcellent Excel Advanced PreferredExcellent written and verbal communication skillsExcellent facilitation, collaboration, negotiation, and presentation skillsStrong Knowledge and general understanding of IT / Technical ConceptsGeneral knowledge of various file types such as EDI ANSI X12, XML, cXML, Flat Files etc.General Knowledge of Data warehouse, IBM, Sterling Integrator, EDI Translation Tools, CoreFtp / FileZilla.Communication Methods AS2, SFTP, FTP and VanComfort with ambiguity, frequent change, or unpredictability.We offer a competitive package that includes
Life insuranceMajor Medical Expenses InsuranceMinor Medical Expense InsuranceSavings Fund 13%Food vouchers 10%30 days as Christmas Bonus12 days of vacation in the first year, increasing 2 days as dictated by law.Additionally, we provide continuous training and development opportunities to help our employees achieve their professional goals.We need Fluent English