Director Of Call Center Operations

Are you a high-performing leader with a passion for driving excellence and a knack for strategic finance?

arrivia is looking for a dynamic Director of Call Center Operations to lead our flagship Mexico City site.

This isn't just a management role; it's a chance to be the cultural and operational heart of our Mexico City team, shaping our future and driving success.Your Mission : Lead, Strategize, and Partner.

As the leader of our Mexico City site, you'll be responsible for more than just day-to-day operations.

You'll be the key player in budgeting, forecasting, and financial management for our entire site.

Your expertise will ensure our continued growth and profitability.

This role is a perfect fit for a seasoned professional who excels at cross-site collaboration, ensuring seamless legal and operational alignment with our global partners, particularly within the LATAM region.You will be the face of leadership, fostering a positive, engaging, and high-performance culture.

Your experience with multi-site operations or Business Process Outsourcing (BPO) will be critical as we continue to expand and optimize our footprint.What You'll DoFinancial & Budgetary Leadership : Take full ownership of the Mexico City site budget, including meticulous forecasting and reporting.

You will manage all financial operations, ensuring cost-effectiveness and strategic spending.Operational Excellence : Lead all site operations, guaranteeing a safe, functional, and efficient workplace.

You will partner with our IT and facilities teams to ensure seamless security and a reliable environment.Strategic Partnership & Collaboration : Partner with our executives and global teams across Finance, IT, and Legal to ensure our Mexico City operations are perfectly aligned with company-wide objectives.

You will be a key liaison with local business partners and government agencies, with a sharp awareness of local employment laws and regulations to ensure full legal compliance.Team Leadership & Culture : Champion our company culture, mentor local leadership, and drive employee engagement initiatives that make arrivia a "Best Place to Work."We're Looking For a Leader Who IsAn experienced leader with 7+ years of progressive leadership in a contact center or BPO environment.A financial strategist with a strong background in budget ownership, forecasting, and cost management.A collaborative partner with proven experience working with multi-site operations and cross-functional, global teams.Fluent in both Spanish and English with outstanding written and verbal communication skills.A problem-solver and strategic thinker who can navigate complex operational challenges with ease.Ready to Shape the Future of Travel?

Join arrivia and become a part of a global company that values innovation, collaboration, and a passion for travel.

This is a unique opportunity to lead a critical part of our business and have a direct impact on our success.

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