Manager, Renewals

Overview

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

The Salesforce Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Renewal Managers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce.

Responsibilities

• Develop and execute win / win negotiation strategies for small, medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust
• Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal
• Own, drive and manage the renewals process in collaboration with the account team
• Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, and Account Executives, to develop comprehensive

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