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Fraud Investigations Specialist

Fraud Investigations Specialist

FélixMexico
Hace 3 días
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

Fraud Investigations Specialist

Join to apply for the Fraud Investigations Specialist role at Félix.

We are building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI‑powered chatbot powered by WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting‑edge technology like AI, blockchain, and stablecoins to make cross‑border payments faster, more affordable, and more accessible.

We are a hyper‑growth Series B company, backed by over $100 million in funding from top‑tier global investors. We have received recognition such as the Endevour Entrepreneur award and the CrossTech Fintech Startups Award.

About The Role

We are seeking a highly motivated and experienced Fraud Investigations Specialist to join our Fraud Operations team. In this role, you will be instrumental in the detection, investigation, and mitigation of fraudulent activities, directly contributing to the security and trust of our services. You will work in a dynamic and challenging environment, collaborating closely with Product, Analytics, and Customer Service teams.

What You’ll Do

Proactive Fraud Detection & Strategy

  • Proactively identify and document new systemic fraud patterns.
  • Translate findings into clear requirements for new prevention rules.
  • Build an Investigations Strategy and improve SOPs for Fraud Analysis.
  • Provide high‑value feedback to the Risk Analytics team, proposing adjustments and new detection logic.

Detailed Investigations & Case Management

  • Conduct detailed investigations of assigned high‑risk cases, ensuring comprehensive evidence collection and accurate recording in case‑management systems.
  • Lead investigations of the highest‑impact, most complex frauds, coordinating response and mitigation across Operations, Legal, and Product teams.

    • Tool & Data Proficiency

  • Utilize SQL to query logs and transactional data.
  • Map fraudulent activity and extract relevant data for pattern analysis.

    • Cross‑functional Collaboration & Training

  • Act as a fraud consultant to Product and Engineering teams, converting investigative findings into actionable functional requirements.
  • Develop and deliver internal training sessions for junior analysts or the wider Risk team on new attack patterns, investigative methodologies, best practices for data querying, and new product assessment.

    • Requirements

  • Proven experience of 4+ years in fraud investigations, risk operations, or similar roles, preferably within fintech or banking sectors.
  • Strong understanding of various types of fraud; autonomy in using SQL / Python and data analysis tools to analyze large volumes of data and extract meaningful conclusions.
  • Proficiency with fraud monitoring tools and case‑management systems.
  • Strong analytical and problem‑solving skills with keen attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team, managing multiple cases simultaneously.
  • Fluent in English & Spanish.

    • Nice to Haves

  • Experience with graph analytics or network analysis for fraud detection.
  • Background in a hyper‑growth startup environment.
  • Familiarity with regulatory requirements related to fraud (e.g., AML, KYC).
  • Certifications in fraud examination (e.g., CFE) or data analytics.
  • Experience with advanced data visualization tools.

    • What We Offer

  • Competitive salary.
  • Initial stock options grant.
  • Annual performance bonus.
  • Health, dental, and vision plans.
  • Remote work environment with offices in Miami and Mexico City, and a hybrid model.
  • Continuous learning opportunities.
  • Unlimited PTO.
  • Paid parental leave.
  • Empowering opportunities for growth in a dynamic entrepreneurial environment.

    • Equal Opportunity Employer

    At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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