Infrastructure Support Virtual Enviroments

Employment Type : Full-time

Contract Type : Fixed-Term Payroll Contract (Open-ended / No End Date)

Requirements

Education

Position Summary

The Infrastructure Level 3 Support role is responsible for supporting the site’s core infrastructure, including virtual farms, operating systems, database VMs, and site-related IT infrastructure needs. This position acts as a senior technical contributor and strategic partner to central IT teams, ensuring stable, secure, and efficient infrastructure operations.

The individual will proactively monitor infrastructure health, lead complex problem resolution, deploy new hardware, and drive continuous improvements aligned with business and IT strategy.

Key Responsibilities

Qualifications & Technical Requirements

Education & Experience

Skills

Strong sense of ownership, accountability, and commitment to operational excellence.

Proven ability to align technical solutions with business priorities.

Excellent problem-solving and analytical skills.

Experience with monitoring tools and ITSM processes, including incident and change management (e.g., iCinga, Cherwell).

Strong understanding of networking fundamentals and storage technologies.

Solid knowledge of VM lifecycle management and server virtualization.

Advanced experience managing and troubleshooting virtual environments (VMware).

Strong communication skills with the ability to lead and influence cross-functional teams.

Proficiency in both English and Spanish.

Experience supporting manufacturing or industrial IT environments is a plus.

Minimum of 5 years of experience in IT infrastructure operations, systems administration, or application / infrastructure engineering.

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent professional experience).

Lead Post-Incident Reviews (PIR), Quality Control (QC) story reviews, and Root Cause Analysis (RCA), ensuring corrective actions are documented, implemented, and tracked.

Participate in infrastructure modernization and digital transformation initiatives.

Ensure compliance with operational metrics such as uptime, SLA adherence, and security requirements.

Champion continuous improvement initiatives to optimize infrastructure reliability, performance, and availability.

Independently resolve complex infrastructure issues using advanced technical expertise and minimal supervision.

Drive infrastructure investment planning and coordinate changes, identifying risks and closing execution gaps.

Act as the primary liaison with local site leadership to align priorities, communicate Infrastructure & Operations (I&O) strategies, and support key initiatives.

Ensure infrastructure components comply with enterprise security and compliance standards, including patching, hardening, and security configurations.

Partner with central IT teams to reduce technical debt (legacy systems) and drive process and technology improvements to enhance site resilience and efficiency.

Collaborate with application and infrastructure teams to deploy, upgrade, and maintain infrastructure components.

Interface with central infrastructure teams to monitor, analyze, and resolve alerts and ticket trends, identifying and remediating systemic issues.

Perform day-to-day activities related to VM provisioning, server hardware deployment, and infrastructure maintenance.

Proactively monitor and review infrastructure health to identify performance, capacity, and availability issues across virtual farms, VMs, networks, storage, and site IT systems.

Field of Study : Systems / Information Technology

Education Status : Certified

Education Level : University Technical Degree

Driver’s License Required : No

Travel Required : No

Required Experience : 5+ years