Resort Manager

Job Description

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THE IMPACT OF THIS ROLE

Responsible for directing the day-to-day operations of the hotel assisting the Managing Director in implementing resort goals, strategies, etc., and fulfilling the Managing Director's duties in his / her absence.

KEY RESPONSIBILITIES

General

• To have a perfect knowledge of points of sale and customers : menus, prices, cardex, events, procedures, forecasts and budgets, room occupancy, etc.
• Verifying, guaranteeing, and optimizing the quality of the various services offered in all departments with a friendly and respectful attitude, with availability and an assiduous presence in the field.
• Report of daily operations activities to the Managing Director
• Assuring the functions of the Managing Director in his absence.
• Communication of internal information effectively with all departments involved, procuring good and healthy interdepartmental relations.
• Applying and enforcing the correct execution of procedures and work instructions in all departments.
• Proposal of new projects, coordinating its implementation, and monitoring its execution.
• To keep excellent relationships with suppliers, customers, and Associates at all times.
• Guaranteeing that all customer complaints are resolved quickly and efficiently
• Promotion and procuring the correct application of High Quality Standards (LQA / FORBES & RHR).
• Establishment of a strong relationship with guests throughout their stay, assuring their satisfaction.
• Monitoring the "TrustYou" customer satisfaction surveys (answers, analytics and implementation of procedures) in the property alongside the Managing Director.
• To bring to life the commercial action plan in the property to develop its turnover.
• Constantly assessing market trends (local, national, and international), suppliers and other hotel / restaurant activities to ensure that the hotel remains competitive.
• Creation of annual goals for the property and for each leading member of the team.
• Definition of control criteria and performance of qualitative and quantitative audits.
• Training, motivation, evaluation, mentoring, and direction of Associates and Managers to achieve set goals.
• Maintenance of excellent relationships with all Associates.
• Mastering the techniques of oral negotiation to obtain positive results for the activities in the property.
• Effective communication with guests, superiors, subordinates, or Associates, specifically in situations of intense emotion.
• Protection of the privacy of guests and hotel information.
• Not limiting himself to giving and receiving instructions, but interacting with people, in particular with supervisors, subordinates, Associates and guests while carrying out assigned tasks.
• Execution of diverse tasks which may frequently change in nature, while maintaining a constant quality without losing efficiency or self-control.
• Meeting deadlines despite unforeseen events.
• Thinking clearly, while remaining calm, and solves problems using common sense.

Management

Health Safety Environment

Food and Beverage

Administrative / Management / Finance

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

CRITICAL SKILLS & QUALIFICATIONS

DEVELOPMENT PATH

Due to the level of information that is handled, the responsibility with our guests, the detailed knowledge of all the experiences with the correct training, the Resort Manager position can be developed as a Managing Director.