IT Infrastructure Analyst

Overview

Join to apply for the IT Infrastructure Analyst role at Koch Engineered Solutions .

This is an excellent opportunity for individuals who are passionate about technology in manufacturing, and who want to grow their skills in a dynamic, supportive environment.

Location : Apodaca, Mexico .

What You Will Do

• Set up workstations with computers and necessary peripheral devices (docking stations, monitors, etc.).
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Manage communication with stakeholders regarding service provision and outages.
• Work with support team to troubleshoot issues and ensure issues are routed to proper functional teams.
• Work with various technologies such as Windows Servers, End User Workstations, Wireless networks, Virtualized environments, Cloud Computing, DevOps, compute clusters, printing, scanning, and more.
• Provide timely follow-up and completion of internal customer requests utilizing a central help desk ticketing system.
• Provide day to day operational support for system troubleshooting, service delivery / recovery, root cause analysis and resolution / remediation of technical issues demonstrating a high level of initiative.
• Participate as part of the global IT team in providing day-to-day support and in the implementation of projects and systems.
• Understand and translate business requirements and use cases into value driven actions.

The Experience You Will Bring

What Will Put You Ahead

Who We Are

Koch Engineered Solutions is a global industrial solutions partner, encompassing a diverse network of specialized businesses, each a leader in their respective fields. We deliver tailored solutions to optimize performance and drive ongoing progress across the industrial spectrum including mass transfer; combustion and emissions controls; process technology development and licensing; full engineering, procurement and construction; asset integrity; and utility-scale solar and energy storage. Backed by the resources and knowledge of Koch, Inc., we foster a culture of collaboration, where expertise across various domains converges to solve our customers’ challenges. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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