Air Freight Forwarding Agent

Overview

We are seeking a talented and motivated individual to join our rapidly growing team. From Denmark to China, Vietnam to Mexico, we employ over 800 talented and dedicated people. Established in 1900, LEMAN is a forward-thinking, value-driven, and people-centric organization. We endeavor to lead a culture of quality and collaboration, where everyone feels empowered to be their best. Every day, we help companies and people all over the world by delivering high-quality logistics and transport solutions. We always strive to uphold our values in our approach to customers, colleagues, our surroundings, and the environment. We provide supply chain and transport solutions, and we offer our services in 150+ countries through our own offices and a network of close partners. Our approach is personalized customer care. We don’t create standard products but focus on individual needs and solutions. With more than 800 dedicated LEMAN colleagues worldwide, we are large enough to deliver high-quality global supply chain solutions while remaining small enough to care about each and every one of our customers.

Responsibilities

Position Overview : This position is responsible for handling all aspects of our clients’ air import shipments to USA territory from route planning, pricing, customer service, compliance and accounting / closing of shipments financially. This position is the face of LEMAN to our clients; therefore, should be able to maintain and close additional business with the current customer portfolio. This position works with key stakeholders to increase business. The main stakeholders are the Commercial Team, Branch Managers, Product Heads, and others, as needed.

Location : Mexico City, Mexico (On-site office)

Key Responsibilities :

• Handle Air import shipments from start to finish, ensuring smooth and efficient customs clearance and delivery.
• Coordinate with clients, airlines, and other stakeholders to ensure timely and accurate processing of shipments.
• Prepare USA import documentation, including customs entries, invoices, and bills of lading.
• File ISF for customers and coordinate
• Maintain and grow business within their customer portfolio.
• Work with various Air carriers and other vendors providing services to LEMAN and its customers.
• Issue quotations and bookings per customer requests.
• Accurate and timely invoice for both customers and agents.
• Ensure LEMAN receives correct and timely billings from vendors and agents.
• Escalate customer complaints to branch management and commercial owner.
• Close files as soon as all information is complete. Profit and loss statements must be run and working files must be filed away.
• Perform other duties as assigned.

Qualifications and Skills :

What we offer

Do you want to hear more of what it is like to work at LEMAN? Take a look for yourself here

Our Core Values : Respect, Quality, and Commitment guide everything we do. Respect means how we treat every colleague, customer, and partner. Quality means getting the details right, so the job runs smoothly. Commitment is about showing up, solving problems, and going the extra mile, even when things get tough.

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