Head of Hospitality - Mezcal Vago

This position is onsite at our Mezcal Vago location in Oaxaca, Mexico. The schedule is Monday-Friday 9 : 00am to 5 : 00pm. For events and customer / visitor service, the time of arrival and departure is adjusted according to the agenda and needs.

What The Role Is

The Head of Hospitality is responsible for the operation of the Oaxaca and Yegole visitor center, as well as visitor and customer service for all local accounts in Oaxaca state, in coordination with the Commercial Manager (CM). The Head of Hospitality will support and assist the CM in all aspects of providing excellent hospitality. The position is a brand ambassador, attracts and prospects customers according to the business plan and generates extraordinary experiences.

How You Will Spend Your Time?

• Responsible for the operation, updating and improvement of the Oaxaca and Yegole visitor centers, as well as their daily maintenance and the reporting and supervision of background maintenance for their correct and efficient operation.
• Provide support in the attention to the MX client portfolio for the Oaxaca state or other areas, according to the commercial strategies.
• Prospect potential clients and coordinate their attention with the commercial manager.
• Represent the brand to customers and guests and in events in the state of Oaxaca and other markets within the national territory according to the indications of the CM.
• Coordinate and execute visits and / or tastings to the brand's visitor centers and distilleries.
• Coordinate and execute the annual visits by the corporate and the annual celebration of mezcal vago mx.
• Establish strategies to maintain a good communication channel with customers.
• Responsible for the bar showcase inventory.
• Responsible for maintaining a good relationship with suppliers relevant to the development of the activities in charge.
• Elaborate budget and annual execution plan for the area in charge.
• Maintain updated records relevant to their responsibilities.
• Organize and lead events, tastings, samplings, etc., that support brand positioning.
• Manage the visitor centers in Yegole and Oaxaca, as well as their bar program according to the plan established by the commercial manager.
• Provides support and assists in all necessary to the Commercial Management.
• Provide support to the company in activities other than those described above when required.
• Solidarity and constant cooperation in all directions.

Who You Are…

ACADEMIC BACKGROUND

Experience

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