[Buen Sueldo] Key Account Manager... (Chetumal)

About Midea America Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world's top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S. Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America provides practical innovations that surprise and delight, creating moments to cherish at home. Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions and floor care - are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance. A Key Account Manager at MIDEA is responsible for managing and nurturing relationships with key clients or accounts. They work closely with these clients to understand their needs, develop tailored solutions, and ensure high levels of customer satisfaction. Additionally, they strategize to maximize sales opportunities, negotiate contracts, and collaborate with internal teams to deliver products or services effectively. Their ultimate goal is to drive revenue growth and maintain long-term partnerships with key accounts. Responsibilities

• Client Relationship Management : Building and maintaining strong, long-term relationships with key clients, acting as the main point of contact for all their needs and inquiries.
• Revenue Growth : Identifying opportunities for upselling, cross-selling, and expanding product or service offerings to drive revenue growth within key accounts.
• Customer Satisfaction : Ensuring high levels of customer satisfaction by understanding clients' needs and proactively addressing any issues or concerns.
• Strategic Planning : Developing and implementing strategic account plans aligned with MIDEA's business objectives to maximize the value delivered to key accounts.
• Communication and Collaboration : Facilitating effective communication and collaboration between internal teams and key clients to ensure seamless delivery of products or services.
• Market Insights : Gathering market intelligence and staying abreast of industry trends to anticipate clients' evolving needs and provide proactive solutions.
• Contract Negotiation : Negotiating contracts, pricing agreements, and service level agreements to achieve mutually beneficial outcomes for both MIDEA and its key accounts.
• Performance Tracking : Monitoring and analyzing key account performance metrics to measure progress against objectives and identify areas for improvement.
• Risk Management : Identifying and mitigating risks associated with key accounts to protect MIDEA's interests and ensure long-term sustainability of client relationships.
• Innovation and Value Proposition : Collaborating with key accounts to co-create innovative solutions that deliver unique value and maintain MIDEA's competitive edge in the market.
• Collaboration with Internal Teams : Working closely with internal departments such as sales, marketing, product development, and customer service to ensure seamless coordination and delivery of solutions to key accounts.
• Representing MIDEA : Actively representing MIDEA at industry events, conferences, and networking opportunities to promote brand visibility and expand the company's presence within key account networks.
• Among other duties as assigned. Experience & Background
• 3 years of working experience in sales or related fields.
• HVAC sales experience. Degree and Language
• Bachelor's degree in Mechanical Engineering or related degree.
• Advanced English.
• Master is a Plus. Knowledge, Skills, Abilities
• Technical Knowledge of Air Conditioning : Understanding of various air conditioning systems, including their components, operation, and maintenance. Ability to troubleshoot and solve issues related to air conditioning units and systems.
• VRF Selection Software : Proficiency in using software tools specifically designed for Variable Refrigerant Flow (VRF) system selection.
• Chillers : Expertise in the operation and maintenance of chillers, including both air-cooled and water-cooled types.
• Air Handlers : Knowledge of air handling units (AHUs), including their design, operation, and maintenance.
• Pipeline Management : Experience in managing and overseeing the pipeline of projects or sales, from initial lead generation to final closing.
• Intermediate Excel : Proficiency in using Microsoft Excel for data analysis, reporting, and modeling.
• Communication Skills : Excellent verbal and written communication skills are crucial for effectively conveying information, negotiating contracts, and building rapport with key clients.
• Interpersonal Skills : Strong interpersonal skills are needed to establish and maintain positive relationships with clients, understand their needs, and resolve any issues or conflicts that may arise.
• Negotiation Skills : The ability to negotiate contracts, pricing, and terms with key clients to achieve mutually beneficial agreements is essential for maximizing revenue and profitability.
• Strategic Thinking : Key Account Managers must be able to develop and implement strategic account plans aligned with MIDEA's business objectives to drive growth and success within key accounts.
• Problem-Solving Skills : Being able to identify challenges, analyze root causes, and develop creative solutions is important for addressing client needs and ensuring customer satisfaction.
• Sales and Business Acumen : Strong sales skills and business acumen are necessary for identifying sales opportunities, upselling / cross-selling products or services, and achieving sales targets within key accounts.
• Customer Focus : Key Account Managers should be highly customer-focused, prioritizing the needs and interests of key clients and ensuring that MIDEA delivers value-added solutions to meet their requirements.
• Organizational Skills : Effective organization and time management skills are important for managing multiple accounts, coordinating internal teams, and meeting deadlines.
• Analytical Skills : The ability to analyze data, interpret trends, and draw insights from market research and account performance metrics is valuable for making informed decisions and developing effective account strategies.
• Adaptability : Key Account Managers should be adaptable and adaptable in responding to changing client needs, market dynamics, and business priorities.
• Teamwork and Collaboration : Collaborating with internal teams such as sales, marketing, and product development is essential for delivering integrated solutions and ensuring a seamless customer experience.
• Emotional Intelligence : Having high emotional intelligence enables Key Account Managers to empathize with clients, understand their perspectives, and build strong, trust-based relationships. Personal Traits
• Proactive : Key Account Managers should be proactive in anticipating client needs, identifying opportunities for growth, and addressing potential challenges before they escalate.
• Resilience : The ability to bounce back from setbacks and maintain composure under pressure is essential for navigating the complexities of managing key accounts.
• Empathy : Having empathy allows Key Account Managers to understand clients' perspectives, concerns, and priorities, fostering stronger relationships and trust.
• Resourcefulness : Being resourceful enables Key Account Managers to find creative solutions to problems, leverage internal resources effectively, and adapt to changing circumstances.
• Tenacity : Key Account Managers often face obstacles and rejection in their pursuit of business opportunities. Tenacity and persistence are crucial for overcoming these challenges and achieving success.
• Curiosity : Curiosity drives Key Account Managers to continuously seek knowledge about their clients' industries, market trends, and emerging technologies, enabling them to offer innovative solutions and stay ahead of the competition.
• Adaptability : The ability to adapt to evolving client needs, market dynamics, and internal processes is essential for staying relevant and delivering value to key accounts.
• Optimism : Maintaining a positive outlook and attitude, even in the face of setbacks or challenges, helps Key Account Managers inspire confidence in clients and colleagues alike.
• Integrity : Upholding high ethical standards and integrity is essential for building trust with clients and maintaining MIDEA's reputation as a reliable and trustworthy partner.
• Team Player : Collaboration with internal teams is critical for delivering integrated solutions and ensuring a seamless customer experience. Key Account Managers should be team players who can work effectively across departments to achieve common goals.
• Self-motivated and Comfortable in Dynamic, Fast-Moving Organization : Demonstrates initiative and adaptability in a rapidly changing environment, ensuring consistent performance and responsiveness to evolving demands. Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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