FBS Product Owner Customer Retention

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

As a production owner, this person will help define the product roadmap for customer retention, responsible for stakeholder management and communications. This person will work on feature prioritization and execution. Should have strong communication and skills and a background in customer experience / retention. Our ownership begins as part of the customer onboarding throughout the policy lifecycle to analyze and enhance all the customer touchpoints.

Location : México

• Fluent English skills.
• Bachelor's degree required
• Minimum required work experience : 3 to 6 years.
• Strategic Planning : Able to facilitate and manage the development of strategic goals, success measures, tasks, deliverables, deadlines and budgets as part of the planning process for a project, portfolio, or program. Able to effectively monitor and manage scope changes to ensure project completes on time, within budget, and work stays aligned with Portfolio Strategic theme(s), objective(s), and key result(s).
• Stakeholder Analysis & Alignment : Able to use a range of tools and techniques to effectively identify stakeholders, issues they care about, and how they will be impacted. Able to create a plan and use data collected to communicate with stakeholders to make informed decisions and enable transparency of the health of the portfolio.
• Managing Complexity : Able to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Business Case Development : Able to support Business Owners / Epic Owners in providing the justification for undertaking the project, portfolio or program by critically examining the cost / benefit analysis and ensuring solution aligns to strategic theme(s), objective(s) and key result(s). Able to utilize the existing funding processes within the company to ensure initiatives are funded accordingly (ex. CAP process for waterfall execution, Funding of Value Streams / Trains for Agile initiatives).
• Project Research & Development : Able to gather and refine understandings of customer and stakeholder needs into a holistic vision, roadmap, and / or a prioritized program backlog / task list.
• Requirements : Able to elicit, specify, validate and negotiate requirements and tasks to a level that enables effective development and operations of new or changed software, systems, processes, products and services that are acceptable to key stakeholders and within budgetary, technical, regulatory and other constraints. Able to develop comprehensive Features\Stories with clear Acceptance Criteria.
• Agile Methodology & Tools : Able to effectively apply theoretical and real-world knowledge of Agile values, principles and methodology. Able to uphold Agile core values and principles including collaboration, team self-organization, continuous improvement and flexibility to adapt to emerging business needs. Able to effectively participates and / or coordinate Program Increment (PI) Planning and Agile ceremonies.
• Technical Acumen : Able to use the capabilities of various tools. Able to understand the Farmers applications and systems and the means to implement changes. Able to use tools to develop insights and reporting for stakeholders.
• Prioritization : Able to effectively prioritize work items to support business needs and proactively facilitate tradeoff communications based on priority and capacity limitations. Able to adjust to changes that impact the direction of the goals and activities and enable the engaged team to adapt to the new circumstances.

Other Critical Skills

Written and Verbal Communication - Intermediate

Stakeholder Management - Intermediate

Product Knowledge - Entry Level

Software / Tool Skills

Office Suite - Intermediate (4-6 Years)

Excel - Intermediate (4-6 Years)

Agile Tool - Intermediate (4-6 Years)

Power BI - Entry Level (1-3 Years)

This position comes with competitive compensation and benefits package :

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

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