Tech Support Consultant

Manhattan WMS –Senior Consultant – Americas Delivery Mexico (ADMX)

Are you an experienced, passionate pioneer in technology? A Manhattan WMS Senior Consultant who wants to work in a collaborative environment? As an experienced Manhattan WMS Senior Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas Delivery Mexico(ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients.

ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. As a Senior Consultant, you will work with diverse global clients across a wide range of industries. The position will be responsible for the L2 and L3 support.

The position will also cover the Incident & Request Management support for L2, L3 tickets to quality assurance testing of delivered system changes and training and implementation of any system changes into production.

Also support analysis, recommendation and Functional and System Integration Testing implementation of any new functionality within WMS related to L2 tickets.

Role will also include monitoring to follow best practices within the application and to define any new best practices.

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

6 -10+ years of consulting and / or industry experience.

# Completion of coursework ( Egresado ) in any pertinent field or industry.

# Responsible for supporting and leading project workstreams and / or teams.

# Advanced English level,

2–3-years of experience in Production support for L1-L2 tickets on Manhattan WMS solution (preferably MAWM or Active version).

• Receiving, Shipping, Order Management, Inventory Management, Labor Standards and Fulfilment.
• Experience using analytics and metrics to assess warehouse processes and operational performance to identify and quantify improvement opportunities.
• Experience working in a consulting firm delivering supply chain services in a client environment
• Advanced Degree in Supply Chain or Business (MBA) with an operations research or supply chain emphasis.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.