Global Head of Business Operations

Position : Jira Operations Support Specialist

Duration : Permanent Direct Hire

Location : Onsite 4 days a week in Mexico City

Piso 5, Naucalpan de Juárez, MEX, 53126, MX

Monthly Salary in Mexican Pesos : 51,300-95,000 (MXP)

Must haves

• ~5+ years of experience with experience with Atlassian Jira Cloud
• ~ Experience using a ticketing / ITSM system (Jira Service Management, ServiceNow or similar)
• ~ Practical scripting or automation experience (Python, Bash, or Atlassian automation / Scriptrunner) to build repeatable admin tasks and integrations.

Day to Day

Insight Global is looking for an Operations Support Specialist to support one of our clients out of Mexico City, MX. This Support specialist will provide day-to-day user support for Atlassian products and integrations : troubleshoot permissions, project / space setup, onboarding / offboarding, and escalations from developer and business teams. This role requires one to be onsite 4 days a week in Mexico City.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.

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