Director, National Accounts

Overview

Pontoque Resort at Punta de Mita

Opening in early 2027, Omni Hotels & Resorts has officially broken ground and construction is well underway on Omni Pontoque Resort at Punta de Mita, the brand’s first luxury resort in Mexico. Staying true to the brand’s mission of creating elevated places and spaces that are inspired by a destination, the resort’s exterior and interiors will pay homage to the local culture with a contemporary twist.

This beachfront resort will feature 244 guest rooms and suites and two 4‑bedroom villas with sweeping views of the Bay of Banderas. Complementing the local area’s many attractions and activities, the resort will offer three original restaurant concepts, a destination spa with 14 treatment rooms, two retail shops, multiple pools including adult‑only and family‑friendly options, a state‑of‑the‑art indoor and outdoor fitness center, and a kids club. Boasting over 27,000 square feet of meeting and event space, the Omni Pontoque will feature a 6,000 square foot ballroom, an open‑air pavilion, multiple event lawns and dedicated meeting rooms, all of which provide breathtaking ocean views.

Job Description

Debuting in early 2027, the Omni Pontoque Resort at Punta de Mita will be Omni’s first owned and managed property in Mexico! This is a once in a lifetime opportunity as the opening Director of National Accounts , to establish Omni’s presence in Mexico.

The purpose of this role is to assist the Director of Sales and Director of Sales & Marketing in implementing strategies and tactics designed to maximize group revenue. Successful results are reflected in exceeding budgeted revenues and annual performance goals. This individual will work in collaboration with the Director of Sales and Director of Sales & Marketing to create a highly energized direct sales culture. Success is determined through improvement in the hotel’s group revenue performance as compared to that of its defined competitors.

Our ideal candidate has demonstrated consistent performance for a minimum of 7 – 10 years, exhibiting success in the Group Sales arena. While not in a supervisory role, this individual is a leader in performance and is aptly capable to represent Omni as a leader in the marketplace.

This is a remote based role, with anticipated travel upwards of 25‑30%. Priority will be given to candidates based in the following markets : Los Angeles, San Francisco, Texas, Arizona, and Minneapolis.

Responsibilities

• Actively solicits and manages a major market on behalf of their hotel / resort
• Plan and maintain regular communications with, and actively solicit additional business from, Hotel key accounts
• Communicate and / or meet with parties interested in the Hotel’s services and assess the parties’ needs and whether the requested services would be a profitable or best use of the Hotel’s rooms and space consistent with client needs and budgets
• Prepare guest proposals with various options available for hotels services and products (rooms, events, F&B, convention or meeting space, pricing, dates, locations) that are consistent with the goal of high guest satisfaction and with other Hotel bookings and profitability standards
• Negotiate, prepare, and review terms of contracts for hotel services in compliance with hotel billing and rate guidelines and under supervision of Director of Sales
• Meet or exceed targets for prospecting of sales opportunities and targets for revenue streams, as determined by hotel management
• Execute and manage internal processes necessary to reserve and confirm the negotiated contract services, including blocking of guest rooms, meeting space, and catering requirements
• Assist Director of Sales to stimulate productivity of all sales staff through guidance, development, and support
• Assist the Director of Sales in developing and implementing the budgeting and forecasting process for the Hotel
• Promote high visibility of hotel through active involvement in industry associations and trade shows
• Provide mentorship and professional development to lower level and less experienced sales employees
• Support and promote all corporate programs to increase customer awareness of Omni Hotels and ensure that the customer receives the appropriate benefits of each program
• Maintain high quality guest offerings, in coordination with Convention Services Department, and contribute to the protection and cleanliness of the owner's physical assets
• Maintain a record of prompt and regular attendance at assigned work location and for work assignments, as scheduled by hotel managers
• Interact and communicate positively and professionally with guests, prospective guests, key accounts, coworkers, and visitors to the Hotel
• Use computer and electronic devices and related software properly and effectively to communicate, including email, and to prepare reports and analyses of sales activity
• Plan, prioritize, and implement sales strategies and sales plans, to manage multiple tasks and deadlines, and to work in a fast‑paced environment
• Complete assigned tasks and projects in a timely manner and as directed by hotel management
• Contribute to and support the maintenance of a safe working environment, and perform all work in compliance with hotel safety standards and all legal requirements
• Comply with Hotel and Corporate policies and procedures and all applicable legal and regulatory requirements
• Attend and contribute to regular meetings of sales team and Hotel leadership, including daily meetings or interactions with Director of Sales regarding occupancy, business forecasts, and future availability of hotel rooms and services

Qualifications

Omni Hotels & Resorts is an equal opportunity / AA / Disability / Veteran employer. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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