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Position Title : Field Application Scientist

Reports to : LATAMTechnical Manager

Department : MGI FAS - Latin America

Location : México

ABOUT US

MGI is at the forefront of genomics innovation, delivering high-quality genetic sequencers and advancing life sciences research. We’re dedicated to creating affordable, effective healthcare solutions and expanding regional operations across the Americas.

Ready to make an impact in life sciences and healthcare? Join us on this exciting journey toward affordable and effective solutions for all!

Responsibilities :

• Coordinate and conduct customer training for MGI products and applications.
• Troubleshoot issues related to experimental design, data processing, software operation, sample preparation and chemical reaction. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.
• Develop and maintain positive relationships with customers.
• Support sales efforts through technical presentations, customer management or organizing seminars.
• Maintain an up-to-date understanding of current Commercial initiatives and strategies; maintain close collaboration with Commercial team to act on current initiatives and opportunities. Maintain proficiency in all product lines, instruments as well as applications from competitors and keep up with latest advancements in the field of NGS.
• Direct interaction with MGI product end-users and channel partners.
• Direct interaction with Product Support group, consisting of Product Management, Market Development Specialists, and Field Service Engineers.
• Maintain close relationship with global FAS colleagues, with the intent to promote collaboration, sharing of best-practices, learning, and overall communication.
• Ownership of content / program creation and facilitation of field-based product line demonstrations and trainings.
• Creation of reports at the completion of field travel to document visit outcome.
• Act as voice of the customer and provide product feedback to departments such as Product Support, R&D, and Marketing.
• Own and create content / program for technical workshops / training as directed by leadership. Represent the MGI business through participation at various global NGS related tradeshows / conferences as requested by Marketing team.
• Serve as Product Support core team member for all products. Provide feedback and direct involvement in the creation and maintenance of product documentation such as, product inserts and instructions-for-use, from the perspective of ensuring a positive customer experience.
• Act as a key contributor of customer feedback to marketing and product development teams.
• Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.

Education and Experience :

50% time

Benefits :

MGI offers its eligible employees and their dependents (including domestic partners) a comprehensive and competitive benefits package including but not limited to :

MGI does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources.

MGI will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of MGI and will be processed accordingly without fee.

MGI has the sole discretion to determine with whom we will enter into a contract. If you wish to work with Complete Genomics, please contact the Human Resources department at : careers@completegenomics.com.

MGI provides equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and / or expression, age, disability, veteran or uniformed service status, or any other characteristic protected by applicable law.